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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Dawn, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I use a USB external sound card with earphones connected and JAWS routed to that sound card. This means I can either listen to the computer sounds including audio/video through the computer speakers
or via a headset I have connected directly to the computer. I use one of the earpieces in my left ear for JAWS and the single ear headset and mic on the right ear for talking and hearing computer audio visuals. This has been a game changer in my productivity
and lessened the cognitive overload of being in virtual meetings for hours each day.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">HTH, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Jodie <o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Jodie Hoger </span></b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Project Manager DIAP Implementation<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Education and Training Strategy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">M +61 437035042 <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">E <a href="mailto:jodie.hoger@tafensw.edu.au">jodie.hoger@tafensw.edu.au</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Education and Training Strategy
</span></b><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">60 Beinda St. <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Bomaderry NSW 2541<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><a href="https://www.tafensw.edu.au/">https://www.tafensw.edu.au</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> <img border="0" width="491" height="122" style="width:5.1145in;height:1.2708in" id="Picture_x0020_1" src="cid:image001.png@01D7A49C.0F93B1F0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">TAFE NSW respectfully acknowledges the traditional custodians of the Country on which we learn and work together, TAFE NSW commits to building relationships, respect and opportunities with Aboriginal Peoples,
recognises strength resilience and capacity and respects and acknowledges the Elders past and present. May the ancestors always guide us.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> athen-list <athen-list-bounces@mailman12.u.washington.edu>
<b>On Behalf Of </b>Hunziker, Dawn A - (hunziker)<br>
<b>Sent:</b> Wednesday, 8 September 2021 8:34 AM<br>
<b>To:</b> ATHEN <athen-list@u.washington.edu><br>
<b>Subject:</b> [Athen] Fw: Zoom share audio and JAWS issue<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Hi all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">I'm sharing a conversation from the Educause IT Access list since this may be something some of you have encountered and may have feedback on....<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:106%">Dawn<o:p></o:p></p>
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<p class="MsoNormal" style="line-height:106%"><o:p> </o:p></p>
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<p style="margin-bottom:8.0pt;line-height:106%">Dawn Hunziker<o:p></o:p></p>
<p style="margin-bottom:8.0pt;line-height:106%">Assistant Director, Digital and Physical Access | Disability Resources
<o:p></o:p></p>
<p style="margin-bottom:8.0pt;line-height:106%">The University of Arizona | <a href="mailto:hunziker@arizona.edu">
hunziker@arizona.edu</a><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:106%"><a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdrc.arizona.edu%2F&data=04%7C01%7Cjodie.hoger%40tafensw.edu.au%7Ceeff79d5d5004e1b086e08d972501d30%7C1953722255d7458184fbc2da6e835c74%7C0%7C0%7C637666511448942727%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=6EutfhWebbWRiWelnY9ACACkEXVxWo90f9gB3ZjRAJQ%3D&reserved=0" title="drc.arizona.edu"><span style="background:white">drc.arizona.edu</span></a>
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<p style="margin-bottom:8.0pt;line-height:106%">520-626-9409<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Hunziker, Dawn A - (hunziker) <<a href="mailto:hunziker@arizona.edu">hunziker@arizona.edu</a>><br>
<b>Sent:</b> Tuesday, September 7, 2021 3:33 PM<br>
<b>To:</b> <a href="mailto:ITACCESS@LISTSERV.EDUCAUSE.EDU">ITACCESS@LISTSERV.EDUCAUSE.EDU</a> <<a href="mailto:ITACCESS@LISTSERV.EDUCAUSE.EDU">ITACCESS@LISTSERV.EDUCAUSE.EDU</a>><br>
<b>Subject:</b> Re: Zoom share audio and JAWS issue</span> <o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Hi all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">I received a copy of Zoom version 5.6 to test and I'm finding that my JAWS audio shares when I share a screen with computer audio. To stop this from occurring, I changed my JAWS sound card (JAWS, Utilities menu,
Sound Card) to be a plugged in set of headphones (either USB or a 3.5 mm jack). When I changed this setting and shared my screen with computer sound via Zoom, my JAWS audio did not come through since Zoom was using the device my computer was using. This meant
that I had JAWS in my headset and Video audio coming through on external speakers... It seemed to be working ok? Have others tested this out recently? <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">I'd also be curious if others are using a different method for separating JAWS audio and computer sounds (i.e. a video) on Zoom. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Dawn<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:106%"><o:p> </o:p></p>
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<p style="margin-bottom:8.0pt;line-height:106%">Dawn Hunziker<o:p></o:p></p>
<p style="margin-bottom:8.0pt;line-height:106%">Assistant Director, Digital and Physical Access | Disability Resources
<o:p></o:p></p>
<p style="margin-bottom:8.0pt;line-height:106%">The University of Arizona | <a href="mailto:hunziker@arizona.edu">
hunziker@arizona.edu</a><o:p></o:p></p>
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<p style="margin-bottom:8.0pt;line-height:106%">520-626-9409<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> The EDUCAUSE IT Accessibility Community Group Listserv <<a href="mailto:ITACCESS@LISTSERV.EDUCAUSE.EDU">ITACCESS@LISTSERV.EDUCAUSE.EDU</a>> on behalf of John Williams
<<a href="mailto:jw115@RICE.EDU">jw115@RICE.EDU</a>><br>
<b>Sent:</b> Monday, August 30, 2021 8:55 AM<br>
<b>To:</b> <a href="mailto:ITACCESS@LISTSERV.EDUCAUSE.EDU">ITACCESS@LISTSERV.EDUCAUSE.EDU</a> <<a href="mailto:ITACCESS@LISTSERV.EDUCAUSE.EDU">ITACCESS@LISTSERV.EDUCAUSE.EDU</a>><br>
<b>Subject:</b> [EXT][ITACCESS] Zoom share audio and JAWS issue</span> <o:p></o:p></p>
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<p align="center" style="text-align:center"><strong><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:red">External Email</span></strong><span lang="EN-US"><o:p></o:p></span></p>
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<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt">Last week we discovered an issue with the latest version of Zoom (5.7.6) and JAWS, so I’m sharing what we found in case anyone else has the same trouble.<o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt">The person who reported this is an expert JAWS user, so we were able to quickly rule out JAWS and Windows settings as the cause. Previously, they have found teaching with Zoom to be fairly accessible,
especially since Zoom improved a11y of polling. However, when this person attempted to lead their first online class of the fall ‘21 semester, they realized Zoom started mixing all audio from both soundcards and sharing it to all attendees while screen sharing
with computer audio. This caused a major distraction because students were required to closely analyze an audio track synchronized to text, but JAWS was talking over everything during the entire demo. Normally, the separate soundcards allow the instructor
to limit JAWS audio to just their earbuds and the rest of the class never hears it.<o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt">After some troubleshooting, we rolled the user back to the last known version of Zoom they used in the spring where the issue didn’t occur, which was 5.6.0. Sure enough, rolling the version
back “fixed” the problem. However, when they relaunched Zoom later, it automatically updated to the latest version again and the issue returned. One of our campus Zoom admins was able to provide a non-updating version of the installer for version 5.6.0.<o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt">We’ve reported this issue with 5.7.6 to Zoom support, including video evidence, and last I heard it has been moved to their developers. Hopefully they will apply a bug fix with the next release
since we clearly demonstrated that Zoom was the cause of the issue. In the meantime, if anyone else experiences this same issue, please reach out and I can provide you with more specific details about the workaround.<o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt">Best regards,<o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt">John A. Williams (he/him)<o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt">Digital Information Accessibility Coordinator<o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt">Rice University | Learning Environments<o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US" style="font-size:12.0pt">6100 Main St., Houston, TX 77005 | MS 119<o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US"> </span><span lang="EN-US" style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="xxmsonormal"><span lang="EN-US"> </span><span lang="EN-US" style="font-size:12.0pt"><o:p></o:p></span></p>
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