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<p class="MsoNormal">I recently got a call from a head hunter about a global head of accessibility position at Service Now, so I hope that is a sign that they are taking this more seriously now. But I agree with what Dan says below.<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> athen-list <athen-list-bounces@mailman12.u.washington.edu>
<b>On Behalf Of </b>Dan Comden<br>
<b>Sent:</b> Tuesday, September 14, 2021 4:32 PM<br>
<b>To:</b> Access Technology Higher Education Network <athen-list@u.washington.edu><br>
<b>Subject:</b> Re: [Athen] ServiceNow Accessibility<o:p></o:p></p>
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<p class="MsoNormal">Hi Dawn,<o:p></o:p></p>
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<p class="MsoNormal">We've been engaging ServiceNow with respect to accessibility for many years now. We are fortunate to have a service owner on our campus who has helped push for improvements.<o:p></o:p></p>
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<p class="MsoNormal">Despite intensive work, including having some of their devs and designers receive in-person on-site training multiple times, the application still can be difficult and confusing. The company has not been consistent in including accessibility
as part of their design and dev process and we have seen problems with new features lacking accessibility as well as existing fixes getting rolled back when updated . It has been frustrating to see their staff get the information they need but not have the
push from their management to improve their process to validate internally before release.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">More of their higher ed customers need to push them hard on this topic. Please join the effort :)<o:p></o:p></p>
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<p class="MsoNormal">-*- Dan<o:p></o:p></p>
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<p class="MsoNormal">On Mon, Sep 13, 2021 at 11:43 AM Hunziker, Dawn A - (hunziker) <<a href="mailto:hunziker@arizona.edu">hunziker@arizona.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi all – Happy Monday!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is anyone working with ServiceNow around accessibility of their application? If so, would you like to collaborate – I’m creating a report of some issues I’ve discovered on our instance
and wondered if anyone has seen the same issues…<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dawn<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dawn Hunziker<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Assistant Director, Digital and Physical Access | Disability Resources
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The University of Arizona |
<a href="mailto:hunziker@arizona.edu" target="_blank">hunziker@arizona.edu</a> <o:p>
</o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://urldefense.com/v3/__http:/drc.arizona.edu/__;!!KGKeukY!h2pSNwdfdw_H2Oqe2w4eGxt0x09xeLlxhNAHj_bv_EOcsaWK9BEJTm5RS0lfYymIxQ$" target="_blank">drc.arizona.edu</a>
| <a href="https://urldefense.com/v3/__http:/itaccessibility.arizona.edu/__;!!KGKeukY!h2pSNwdfdw_H2Oqe2w4eGxt0x09xeLlxhNAHj_bv_EOcsaWK9BEJTm5RS0lMQ6BYDg$" target="_blank">
itaccessibility.arizona.edu</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">520-626-9409<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
athen-list mailing list<br>
<a href="mailto:athen-list@mailman12.u.washington.edu" target="_blank">athen-list@mailman12.u.washington.edu</a><br>
<a href="https://urldefense.com/v3/__http:/mailman12.u.washington.edu/mailman/listinfo/athen-list__;!!KGKeukY!h2pSNwdfdw_H2Oqe2w4eGxt0x09xeLlxhNAHj_bv_EOcsaWK9BEJTm5RS0m51JWLuQ$" target="_blank">http://mailman12.u.washington.edu/mailman/listinfo/athen-list</a><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">-*- Dan Comden
<a href="mailto:danc@washington.edu" target="_blank">danc@uw.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> Access Technology Center
<a href="https://urldefense.com/v3/__http:/www.uw.edu/itconnect/accessibility/atl/__;!!KGKeukY!h2pSNwdfdw_H2Oqe2w4eGxt0x09xeLlxhNAHj_bv_EOcsaWK9BEJTm5RS0kerZEARg$" target="_blank">
www.uw.edu/itconnect/accessibility/atl/</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> University of Washington UW Information Technology</span><o:p></o:p></p>
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