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<p class="MsoNormal">I have also had this issue.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">An update last fall or early spring seemed to “break” the drivers we had installed all along.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I don’t have an answer… only to say we had the same problem.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We tasked our IT group to troubleshoot… because they don’t give us any access to install or configure hardware… but they never arrived at a solution.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best of luck as you work to solve this!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">J<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:black">- - - - - - - - - - - - - - - - - - - - - - - -<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:black">Justin Romack</span></b><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:black"> | Assistant Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:black">Disability Resources | Texas A&M University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:black">1224 TAMU | College Station, TX 77843-1224<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:black">ph: 979.845.1637 | justinr@disability.tamu.edu</span><span style="font-size:10.0pt;font-family:"Times",serif">
</span><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:black">| disability.tamu.edu<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:#500000">DIVISION OF STUDENT AFFAIRS
</span></b><span style="font-size:9.0pt;font-family:"Open Sans",sans-serif;color:#500000">| One Division. One Mission.</span><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> athen-list <athen-list-bounces@mailman12.u.washington.edu>
<b>On Behalf Of </b>Charlotte Schiff-Norton<br>
<b>Sent:</b> Wednesday, September 14, 2022 10:32 AM<br>
<b>To:</b> athen-list@u.washington.edu<br>
<b>Subject:</b> [Athen] Having trouble with the Canon DR9080C scanner<o:p></o:p></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Hello Again, Over the summer my office upgraded some of the computers to Windows 10. Unfortunately, I am now having an issue with my Canon DR9080C scanner and not
able to getting the driver installed on one of the new computers. The computer <o:p>
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<p class="MsoNormal">Hello<span class="gmaildefault"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"> Again,</span></span><o:p></o:p></p>
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<p class="MsoNormal"><span class="gmaildefault"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">Over the summer my office upgraded some of the computers to Windows 10.</span></span><span style="font-family:"Verdana",sans-serif">Unfortunately<span class="gmaildefault">,</span>
I am <span class="gmaildefault">now </span>having an issue <span class="gmaildefault">with my
</span>Canon DR9080C scanner<span class="gmaildefault"> and not able to </span>getting the driver
<span class="gmaildefault">installed on one of the new computers. The computer recognizes the scanner yet when I go to us it nothing happens, ie the software doesn't pop up it.</span></span><o:p></o:p></p>
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<p class="MsoNormal"><span class="gmaildefault"><span style="font-family:"Verdana",sans-serif">I have talked to my school's IT department and they did not have any luck on fixing this issue. </span></span><span style="font-family:"Verdana",sans-serif">Before
I call up Canon</span><span class="gmaildefault"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"> and spend some time on the phone with them I</span></span><span style="font-family:"Verdana",sans-serif"> figure I would
</span>ask<span style="font-family:"Verdana",sans-serif"> and see if anyone had the driver that they could send to me or if you have any suggestions</span><span class="gmaildefault"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"> on troubling
shooting this issue.</span></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">Thank you for your time and help.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">________________________</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Charlotte Norton</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">she/her/hers</span><o:p></o:p></p>
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<p class="MsoNormal">Saint Mary's College of California <o:p></o:p></p>
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<p class="MsoNormal"><a href="https://urldefense.com/v3/__https:/www.stmarys-ca.edu/student-disability-services__;!!KwNVnqRv!F0aj-JJ6dx833813jh0Zoed_cXA_CewuGoCZmNCefmAyDetNdXpGlV9Sk3a50wHoeQYNE-1v9tRYmbAycxfOgOW1S4o$" target="_blank">Student Disability Services</a><o:p></o:p></p>
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<p class="MsoNormal">Accessibility & Assistive Technology Coordinator <o:p></o:p></p>
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<p class="MsoNormal">Office: (925) 631-5071<o:p></o:p></p>
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<p class="MsoNormal">Email: <a href="mailto:cgs5@stmarys-ca.edu" target="_blank">cgs5@stmarys-ca.edu</a><o:p></o:p></p>
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