From eoutage at u.washington.edu Thu Oct 6 13:49:12 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: DUO Mobile “Call Me” Error Message-ID: UW Information Technology is aware of an issue affecting the ??Call Me?? feature on DUO Mobile that began 1:00PM on 10/6/2022. . The ??Call Me?? feature on DUO Mobile was not functioning. UW-IT is aware of the issue and has actively responded. Engineers have found a resolution. . No further updates are expected. . Some users may encounter a 10 minute lock out from having tried repeatedly during the period of time when ??call me?? was not working. There is no workaround for this lock out. UW Connect Record: INC2455365 Next update: 10/06/2022 03:45 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please email help@uw.edu or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ From eoutage at u.washington.edu Thu Oct 6 14:05:01 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: RESOLVED: DUO Mobile “Call Me” Error Message-ID: UW Information Technology has resolved the issue relating to the DUO Mobile Call Me feature at approximately 2:00PM. . This incident has been resolved. No further updates will be communicated. . UW Connect Record: INC2455365 UW-IT will provide no further updates for this incident. If you experience any technical problems, please email help@uw.edu. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please email help@uw.edu or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ From eoutage at u.washington.edu Mon Oct 10 15:07:30 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] Suspend use of Microsoft Encryption Labels Message-ID: UW-IT has identified changes to the Microsoft suite of services, which has impacted the way messages are encrypted in UW Office 365 on 10/10/2022 . UW-IT recommends suspending use of Encryption labels in Microsoft Office 365. Examples are: Encrypt-only, Do Not Forward, Confidential - All UW, and Highly Confidential -All UW and Sensitivity labels (such as Normal, Personal, Private, and Confidential) as it may result in emails being sent unencrypted. . Microsoft Encryption is not functioning as designed. UW-IT: is aware of the incident and actively responding and Engineers are working on a resolution. . Next communication update will be at 5pm, 10/10/2022 . UW Connect Record: INC2455981 Next update: 10/10/2022 05:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please email help@uw.edu or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ From eoutage at u.washington.edu Mon Oct 10 17:00:10 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Suspend use of Microsoft Encryption Labels Message-ID: UW-IT is continuing to investigate changes to the Microsoft suite of services, which has impacted the way messages are encrypted in UW Office 365 on 10/10/2022 . UW-IT continues to recommend suspending use of Encryption labels in Microsoft Office 365. Examples are: Encrypt-only, Do Not Forward, Confidential - All UW, and Highly Confidential -All UW and Sensitivity labels (such as Normal, Personal, Private, and Confidential) as it may result in emails being sent unencrypted. . Microsoft Encryption is not functioning as designed. UW-IT: is aware of the incident and actively responding and Engineers are working on a resolution. . Next communication update will be by 9pm, 10/10/2022 . UW Connect Record: INC2455981 Next update: 10/10/2022 09:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please email help@uw.edu or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ From eoutage at u.washington.edu Mon Oct 10 20:26:57 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Suspend use of Microsoft Encryption Labels Message-ID: Suspend use of Microsoft Encryption UW-IT is continuing to investigate changes to the Microsoft suite of services, which has impacted the way messages are encrypted in UW Office 365 on 10/10/2022 UW-IT continues to recommend suspending use of Encryption labels in Microsoft Office 365. Examples are: Encrypt-only, Do Not Forward, Confidential - All UW, and Highly Confidential -All UW and Sensitivity labels (such as Normal, Personal, Private, and Confidential) as it may result in emails being sent unencrypted. Microsoft Encryption is not functioning as designed. UW-IT is aware of the incident and actively responding and Engineers are working on a resolution. Next communication update will be by 9am, 10/11/2022 UW Connect Record: INC2455981 Next update: 10/11/2022 09:00 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please email help@uw.edu or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ From eoutage at u.washington.edu Tue Oct 11 09:16:16 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Suspend use of Microsoft Encryption Labels Message-ID: UW-IT is continuing to investigate changes to the Microsoft suite of services, which has impacted the way messages are encrypted in UW Office 365 on 10/10/2022 . UW-IT continues to recommend suspending use of Encryption labels in Microsoft Office 365. Examples are: Encrypt-only, Do Not Forward, Confidential - All UW, and Highly Confidential -All UW and Sensitivity labels (such as Normal, Personal, Private, and Confidential) as it may result in emails being sent unencrypted. . Microsoft Encryption is not functioning as designed. UW-IT: is aware of the incident and actively responding and Engineers are working on a resolution. . This outage is expected to take multiple days to resolve, due to a 24 hour delay built into the Microsoft encryption systems. . Next communication update will be by 5pm, 10/11/2022 . UW Connect Record: INC2455981 Next update: 10/11/2022 05:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please email help@uw.edu or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ From eoutage at u.washington.edu Tue Oct 11 16:56:23 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Suspend use of Microsoft Encryption Labels Message-ID: UW-IT is continuing to investigate changes to the Microsoft suite of services, which has impacted the way messages are encrypted in UW Office 365 on 10/10/2022 . UW-IT continues to recommend suspending use of Encryption labels in Microsoft Office 365. Examples are: Encrypt-only, Do Not Forward, Confidential - All UW, and Highly Confidential -All UW and Sensitivity labels (such as Normal, Personal, Private, and Confidential) as it may result in emails being sent unencrypted. . UW-IT is aware of the incident and actively working with Microsoft on a resolution. . This outage is expected to take multiple days to resolve, due to a 24 hour delay built into the Microsoft encryption systems. . Next communication update will be by 9am, 10/12/2022 . UW Connect Record: INC2455981 Next update: 10/12/2022 09:00 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please email help@uw.edu or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ From eoutage at u.washington.edu Wed Oct 12 08:53:48 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Suspend use of Microsoft Encryption Labels Message-ID: UW-IT is continuing to investigate changes to the Microsoft suite of services, which has impacted the way messages are encrypted in UW Office 365 on 10/10/2022 . UW-IT continues to recommend suspending use of Encryption labels in Microsoft Office 365. Examples are: Encrypt-only, Do Not Forward, Confidential - All UW, and Highly Confidential -All UW and Sensitivity labels (such as Normal, Personal, Private, and Confidential) as it may result in emails being sent unencrypted. . UW-IT is aware of the incident and actively working with Microsoft on a resolution. . This outage is expected to take multiple days to resolve, due to a 24 hour delay built into the Microsoft encryption systems. . Next communication update will be by 5pm, 10/12/2022 . UW Connect Record: INC2455981 Next update: 10/12/2022 05:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please email help@uw.edu or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ From eoutage at u.washington.edu Wed Oct 12 17:07:38 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] RESOLVED: Suspend use of Microsoft Encryption Labels Message-ID: UW Information Technology has resolved the issue relating to the way messages are encrypted in UW Office 365 on 10/10/2022 . A solution was found which has been tested and confirmed. As a result, the Incident is resolved. . UW Connect Record: INC2455981 UW-IT will provide no further updates for this incident. If you experience any technical problems, please email help@uw.edu. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please email help@uw.edu or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ From eoutage at u.washington.edu Wed Oct 19 07:14:03 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] Sites Slow to Load / Multiple Hosts Message-ID: UW Connect Record: INC2470536 Next update: 10/19/2022 07:45 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Wed Oct 19 07:19:52 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Sites Slow to Load / Multiple Hosts Message-ID: UW Information Technology is aware of a(n) eOutage issue with Multiple Sites Loading slowing or down that began at approximately 06:15am 10/19/22. This is affecting Multiple Hosts / Sites. UW-IT Engineers are investigating. There is currently no information as to when access to service will be restored. Updates will be provided as information becomes available. UW Connect Record: INC2470536 Next update: 10/19/2022 08:00 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Wed Oct 19 08:12:40 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Sites Slow to Load / Multiple Hosts Message-ID: UW Information Technology is aware of a(n) eOutage issue with Multiple Sites Loading slowing or down that began at approximately 06:15am 10/19/22. This is affecting Multiple Hosts / Sites. UW-IT engineers are actively working on a resolution. There is currently no information as to when access to service will be restored. Updates will be provided as information becomes available. Next update: 10/19/2022 10:00am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use help@uw.edu to Submit an Incident Report or call 206.221.5000 UW Connect Record: INC2470536 Next update: 10/19/2022 10:00 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Wed Oct 19 10:10:28 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] RESOLVED: Sites Slow to Load / Multiple Hosts Message-ID: UW Information Technology has resolved all issues related to multiple systems impacted earlier today (including server degradation, MyPlan, and MyUW) at approximately 7:35 am on 10/19/2022. The solutions varied by system, all of which have been tested and confirmed by UW-IT engineers. As a result, the Incident is resolved. UW Connect Record: INC2470536 UW-IT will provide no further updates for this incident. If you experience any technical problems, please email help@uw.edu. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Wed Oct 19 13:41:02 2022 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] RESOLVED: Sites Slow to Load / Multiple Hosts Message-ID: UW Information Technology has resolved all issues related to multiple systems impacted earlier today (including server degradation, MyPlan, and MyUW) at approximately 7:35 am on 10/19/2022. The solutions varied by system, all of which have been tested and confirmed by UW-IT engineers. As a result, the Incident is resolved. UW Connect Record: INC2470536 UW-IT will provide no further updates for this incident. If you experience any technical problems, please email help@uw.edu. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report or call 206.221.5000 This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444