From eoutage at u.washington.edu Thu Aug 17 07:25:42 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] DUO authentication delay when using phone Message-ID: At this time UW-IT Engineers are investigating the problems that are causing DUO authentication delays . DUO clients who use the phone callback feature may experience a delay in receiving the phone call. This is a known issue with Duo and they are investigating the issue at this time. UW Connect Ticket: REF0246582 Next update: 08/17/2023 11:30 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Thu Aug 17 09:24:02 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] RESOLVED: DUO authentication delay when using phone Message-ID: At this time DUO has identified and fixed the problems that were causing DUO not to Call users when the option was selected. They consider it fixed so we are now resolving this incident and no further updates will be posted through it. . Please see [1]https://status.duo.com/ for any future updates regarding this issue. . The issue causing SMS/Phone Call delivery and Risk-Based Factor Selection failures to all numbers on multiple deployments is fully resolved and all services are now fully functional. UW Connect Ticket: REF0246582 UW-IT will provide no further updates for this incident. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://status.duo.com/ 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Mon Aug 21 08:56:55 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] Unable to log into Outlook/Azure - DUO/2FA known vendor outage Message-ID: UW Information Technology is aware of an issue affecting DUO 2-factor authentication causing users to be unable to log into Outlook/Azure that began approximately 6:30am on 08/21/23. . This is a DUO vendor issue and we are actively monitoring for their resolution of this issue. You can watch for updates on their service status page [1]https://status.duo.com/ . There is no known workaround at this time. . UW Connect Ticket: REF0251308 Next update: 08/21/2023 11:00 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://status.duo.com/ 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Mon Aug 21 09:11:40 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] RESOLVED: Unable to log into Outlook/Azure - DUO/2FA known vendor outage Message-ID: DUO 2-factor authentication has resolved the issue relating to users being unable to log into Outlook/Azure that began approximately 6:30am on 08/21/23. . If you are still experiencing issues with logging into Outlook or other Microsoft products, please clear your cache/cookies/browsing history and try logging in again. . UW Connect Ticket: REF0251308 UW-IT will provide no further updates for this incident. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444