[eOutage] RESOLVED: UW applications inaccessible due to Groups Service issue

UW Information Technology's email notification service regarding widespread outages eoutage at u.washington.edu
Tue Jan 10 14:07:17 PST 2023


UW Information Technology has resolved the issue affecting the
availability of many UW applications and of the UW Groups service.
Resolution was completed at 2:00pm on 1/10/23. If you continue to have
trouble accessing any UW web applications, you may need to quit and
restart your browser to refresh your session.
.
Requests to the UW Groups web service were failing to return expected
results due to an expired internal certificate within the Groups
system. A renewed certificate was put in place and service components
were restarted, which restored service.
.
Some applications known to have been impacted are MyUW, Canvas,
Panopto, Husky OnNet, Zoom, eSignatures, and Document Management.
Requirements for two-factor authentication (2FA) with Duo were also not
enforced during the outage.
.
UW Connect Record: INC2556999
UW-IT will provide no further updates for this incident. If you
experience any technical problems, please email help at uw.edu.
For accurate and up-to-date information related to system incidents,
visit the UW-IT Service Status web page on IT Connect:
[1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to
contact UW-IT, please use [2]Submit an Incident Report or call
206.221.5000
This message is also being sent to the internal UW-IT outage email
list.

References

1. https://itconnect.uw.edu/servicestatus/
2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444



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