From eoutage at u.washington.edu Wed Oct 4 17:00:41 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] Broad Outage Impacting Several UW-IT Services Message-ID: UW Information Technology is aware of an issue affecting multiple UW-IT services including, but not limited to, MyUW, MyPlan, EWS, PWS and others that began at approximately 4:30 pm on 10/04/23. . Some UW-IT services will be unavailable. UW-IT engineers are engaging the vendor involved for resolution. . Next update will be provided at 6:00pm. . UW Connect Ticket: REF0334004 Next update: 10/04/2023 06:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Wed Oct 4 17:57:57 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Broad Outage Impacting Several UW-IT Services Message-ID: UW Information Technology is aware of an issue affecting multiple UW-IT services including, but not limited to, MyUW, MyPlan, EWS, PWS, email delivery delay, mailman delivery delay, and delay to email to UW Connect and others that began at approximately 4:00 pm on 10/04/23. Some UW-IT services will be unavailable or slow. UW-IT engineers are engaging the vendor involved for resolution. Next update will be provided at 8:00pm. UW Connect Ticket: REF0334004 Next update: 10/04/2023 08:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Wed Oct 4 18:53:17 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] RESOLVED: Broad Outage Impacting Several UW-IT Services Message-ID: UW Information Technology has resolved the issue affecting multiple UW-IT services including, but not limited to, MyUW, MyPlan, EWS, PWS, email delivery delay, mailman delivery delay, delay to email to UW Connect and others at approximately 06:45 PM. UW-IT Engineers will monitor overnight and believe the Incident is resolved. UW Connect Ticket: REF0334004 UW-IT will provide no further updates for this incident. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Sun Oct 22 03:50:27 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] Help@uw.edu delayed support Message-ID: UW Information Technology is aware of an issue which is causing a delay in the creation of support tickets when users sent an email to help@uw.edu. UW-IT is actively working to resolve this issue and will send an update with additional information shortly. As a work around users can: -Call (206) 221-5000 (option 0) -Join recurring Zoom meeting every Mon-Fri, 2pm-4pm PST or Daily, Midnight-2am PST* here: [1]https://washington.zoom.us/j/97474353221 -Use this form to submit requestst: [2]https://docs.google.com/a/uw.edu/forms/d/e/1FAIpQLSfiXTDGJFJYJNm5pmO vGk73pm2Y6L389uUGJUTYuFMid3TiPA/viewform For additional information pertaining to high priority incidents, please visit the IT Connect Service Status page and consider signing up for our eOutage mailing list to be notified of major computing outages. [3]https://itconnect.uw.edu/help/servicestatus/ Sincerely, UW-IT Service Center UW Connect Ticket: REF0364721 Next update: 10/22/2023 07:45 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [4]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [5]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://washington.zoom.us/j/97474353221 2. https://docs.google.com/a/uw.edu/forms/d/e/1FAIpQLSfiXTDGJFJYJNm5pmOvGk73pm2Y6L389uUGJUTYuFMid3TiPA/viewform 3. https://itconnect.uw.edu/help/servicestatus/ 4. https://itconnect.uw.edu/servicestatus/ 5. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Sun Oct 22 07:48:38 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Help@uw.edu delayed support Message-ID: Hello, At this time UW-IT Engineers are still investigating issue which is causing a delay in the creation of support tickets when users sent an email to help@uw.edu.. We will continue to update you as more is known or if further information is required by our Engineers. As a work around users can: -Call (206) 221-5000 (option 0) -Join recurring Zoom meeting every Mon-Fri, 2pm-4pm PST or Daily, Midnight-2am PST* here: [1]https://washington.zoom.us/j/97474353221 -Send a request online [2]https://itconnect.uw.edu/help/#sendq Sincerely, UW-IT Service Center UW Connect Ticket: REF0364721 Next update: 10/22/2023 11:45 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [3]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [4]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://washington.zoom.us/j/97474353221 2. https://itconnect.uw.edu/help/ 3. https://itconnect.uw.edu/servicestatus/ 4. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Sun Oct 22 11:50:12 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] RESOLVED: Help@uw.edu delayed support Message-ID: UW Information Technology has resolved the incident relating to Help Requests sent to help@uw.edu resulting in delayed support tickets beginning at approximately 01:50am, 10-22-2023 . A tested and confirmed solution is in place. We are now resolving this incident and no further updates will be posted through it. Please let us know if you have any questions or concerns by email or calling the UW-IT Service Center at 206.221.5000 UW Connect Ticket: REF0364721 UW-IT will provide no further updates for this incident. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Fri Oct 27 10:02:08 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] Some classes missing from Autumn 2023 - MyPlan, MyUW, Canvas Message-ID: UW Information Technology is aware of an issue affecting some class schedules for Autumn 2023 - MyPlan, MyUW, and Canvas that began around 5:15 pm on 10/26/2023. Class schedules and rosters might be missing or incomplete. . Classes will be missing from MyUW, MyPlan and Canvas. UW-IT Engineers are aware of the incident and actively responding. . Source records for registration have not been impacted. Students can use this link to access accurate course information [1]https://sdb.admin.uw.edu/sisStudents/uwnetid/schedule.aspx . Next update will be provided by 1:00 pm unless we learn more sooner. . UW Connect Ticket: REF0375636 Next update: 10/27/2023 01:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://sdb.admin.uw.edu/sisStudents/uwnetid/schedule.aspx 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Fri Oct 27 13:04:01 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Some classes missing from Autumn 2023 - MyPlan, MyUW, Canvas Message-ID: UW Information Technology is continuing to address the issue affecting some class schedules for Autumn 2023 - MyPlan, MyUW, and Canvas that began around 5:15 pm on 10/26/2023. Class schedules and rosters might be missing or incomplete. . The underlying data integration system has been fixed, and MyUW and MyPlan class schedules have been restored. . Remediation of Canvas course enrollments could take up to 2 hours to complete the manual reconciliation process. UW-IT Engineers are continuing to actively respond to this issue. . Source records for registration have not been impacted. Students can use this link to access accurate course information [1]https://sdb.admin.uw.edu/sisStudents/uwnetid/schedule.aspx . Next update will be provided by 5:00 pm unless we learn more sooner. . UW Connect Ticket: REF0375636 Next update: 10/27/2023 05:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://sdb.admin.uw.edu/sisStudents/uwnetid/schedule.aspx 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Fri Oct 27 14:06:39 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Some classes missing from Autumn 2023 - MyPlan, MyUW, Canvas Message-ID: UW Information Technology is continuing to address the issue affecting some class schedules for Autumn 2023 - MyPlan, MyUW, and Canvas that began around 5:15 pm on 10/26/2023. Class schedules and rosters might be missing or incomplete. . The underlying data integration system has been fixed, and MyUW and MyPlan class schedules have been restored. . Remediation of Canvas course enrollments could take up to 2 hours to complete the manual reconciliation process. UW-IT Engineers are continuing to actively respond to this issue. . Remediation of the Canvas issue will result in some students being added to Canvas classes they are not registered for. This data will be cleaned up over the next 24 hours and you end up in the proper classes once it is done. . Source records for registration have not been impacted. Students can use this link to access accurate course information [1]https://sdb.admin.uw.edu/sisStudents/uwnetid/schedule.aspx . Next update will be provided by 5:00 pm unless we learn more sooner. . UW Connect Ticket: REF0375636 Next update: 10/27/2023 05:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://sdb.admin.uw.edu/sisStudents/uwnetid/schedule.aspx 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Fri Oct 27 14:24:33 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] UPDATE: Some classes missing from Autumn 2023 - MyPlan, MyUW, Canvas Message-ID: UW Information Technology is continuing to address the issue affecting some class schedules for Autumn 2023 - MyPlan, MyUW, and Canvas that began around 5:15 pm on 10/26/2023. Class schedules and rosters might be missing or incomplete. . The underlying data integration system has been fixed, and MyUW and MyPlan class schedules have been restored. . Correcting student enrollment in Canvas courses will take up to 8 hours to complete. During this reconciliation, students may not have access to the correct class schedule in Canvas. . Source records for registration have not been impacted. Students can use this link to access accurate course information [1]https://sdb.admin.uw.edu/sisStudents/uwnetid/schedule.aspx . Next update will be provided by 5:00 pm unless we learn more sooner. . UW Connect Ticket: REF0375636 Next update: 10/27/2023 05:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://sdb.admin.uw.edu/sisStudents/uwnetid/schedule.aspx 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Fri Oct 27 16:53:44 2023 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:55 2024 Subject: [eOutage] RESOLVED: Some classes missing from Autumn 2023 - MyPlan, MyUW, Canvas Message-ID: UW Information Technology has resolved the issue relating to affecting some class schedules for Autumn 2023 - MyPlan, MyUW, and Canvas that began around 5:15 pm on 10/26/2023. . The underlying data integration system has been fixed, MyUW and MyPlan class schedules have been restored, and Canvas course enrollments have been corrected. . If you are still experiencing issues accessing classes in Canvas that you should be enrolled in, please call 206-221-5000 or email help@uw.edu so we can further assist you. . The Incident is now resolved and no further updates will be provided. . UW Connect Ticket: REF0375636 UW-IT will provide no further updates for this incident. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [2]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/servicestatus/ 2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444