From eoutage at u.washington.edu Wed Jan 17 11:32:14 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] Proofpoint did not scan email attachments with Attachment Defense Message-ID: UW-IT engineers identified that our Email Security vendor, Proofpoint, experienced issues with the security feature called Attachment Defense. This allowed some emails to be delivered without scanning attachments. . This incident has been resolved by Proofpoint. . Extra caution should be taken when opening attachments that were received on 1/17/24 between 6:30 am and 11:00 am. Please be careful opening any attachments to emails from unknown sources and extra caution should always be used when opening attachments in email at all times. For more information about this visit: [1]https://itconnect.uw.edu/guides-by-topic/email-calendaring/protectin g-your-email/blocking/ . Thank you for your attention to this matter. UW-IT . UW Connect Ticket: REF0528934 Next update: 01/17/2024 12:45 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/guides-by-topic/email-calendaring/protecting-your-email/blocking/ 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Wed Jan 17 11:33:38 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] RESOLVED: Proofpoint did not scan email attachments with Attachment Defense Message-ID: UW-IT engineers identified that our Email Security vendor, Proofpoint, experienced issues with the security feature called Attachment Defense. This allowed some emails to be delivered without scanning attachments. . This incident has been resolved by Proofpoint. UW-IT will provide no further communication about this matter. . Extra caution should be taken when opening attachments that were received on 1/17/24 between 6:30 am and 11:00 am. Please be careful opening any attachments to emails from unknown sources and extra caution should always be used when opening attachments in email at all times. For more information about this visit: [1]https://itconnect.uw.edu/guides-by-topic/email-calendaring/protectin g-your-email/blocking/ . UW Connect Ticket: REF0528934 UW-IT will provide no further updates for this incident. For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/guides-by-topic/email-calendaring/protecting-your-email/blocking/ 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Fri Jan 26 10:53:27 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] Some users may experience multiple issues with their Microsoft Teams Message-ID: UW Information Technology is aware of an issue with Microsoft Teams that began at approximately 09:49am. UW-IT Engineers are investigating the problems that are causing multiple issues with their Microsoft Teams application. Affected scenarios include, but are not limited to: - Users performing a cold boot may not able to log into teams and will see an "oops" page - Users logging in or unlocking their devices after some time may see missing messages - Users may fail to load messages in channels and chats - Users are unable to view or download their media (images, videos, audio, call recordings, code snippets) - Some messages may experience delays being sent - Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online - Users may be unable to load previous Copilot history, or new history is not written - Bots may be unable to download attachments - Sending and receiving read receipt notifications may be delayed Please let us know if you have any questions or concerns by replying to this email or calling the UW-IT Service Center at 206.221.5000 option 0 and referencing the REF number that appears in the subject of this email. For additional information pertaining to high priority incidents, please visit the IT Connect Service Status page and consider signing up for our eOutage mailing list to be notified of major computing outages. [1]https://itconnect.uw.edu/help/servicestatus/ UW Connect Ticket: REF0545711 Next update: 01/29/2024 11:00 am For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [3]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://itconnect.uw.edu/help/servicestatus/ 2. https://itconnect.uw.edu/servicestatus/ 3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Fri Jan 26 13:21:41 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] UPDATE: Some users may experience multiple issues with their Microsoft Teams Message-ID: UW Information Technology is aware of an issue with Microsoft Teams that began at approximately 9:45 a.m., which is causing multiple issues with their Microsoft Teams application. Microsoft is working to resolve the issues with Microsoft Teams, and UW-IT is monitoring the issue with Microsoft. More information from Microsoft is available on the Microsoft Service Health page: [1]https://portal.office.com/servicestatus Current status from Microsoft (updated 11:30 a.m. PST): Our monitoring systems alerted us to an issue where users may experience various impact scenarios in Microsoft Teams. We've identified that a portion of the Microsoft Teams service is experiencing a networking issue. We've completed a failover in the Europe, Middle East and Africa (EMEA) region and telemetry is showing improvement. We're continuing work to failover service traffic in all affected regions to remediate impact. Affected scenarios include, but are not limited to: Users performing a cold boot may not be able to log into Teams and will see an "oops" page. Users logging in or unlocking their devices after some time may see missing messages. Users may fail to load messages in channels and chats. Users are unable to view or download their media (images, videos, audio, call recordings, code snippets). Some messages may experience delays being sent. Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online. Bots may be unable to download attachments. Sending and receiving read receipt notifications may be delayed. Anonymous users may be unable to join meetings. Teams connectors for Power Automate/Power Apps may experiencing errors. For additional information pertaining to high priority incidents, please visit the IT Connect Service Status page and consider signing up for our eOutage mailing list to be notified of major computing outages. [2]https://itconnect.uw.edu/help/servicestatus/ UW Connect Ticket: REF0545711 Next update: 01/26/2024 04:00 pm For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: [3]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243. Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use [4]Submit an Incident Report. This message is also being sent to the internal UW-IT outage email list. References 1. https://portal.office.com/servicestatus 2. https://itconnect.uw.edu/help/servicestatus/ 3. https://itconnect.uw.edu/servicestatus/ 4. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444 From eoutage at u.washington.edu Fri Jan 26 16:56:41 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] UPDATE: Some users may experience multiple issues with their Microsoft Teams Message-ID: An HTML attachment was scrubbed... URL: From eoutage at u.washington.edu Fri Jan 26 23:55:38 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] RESOLVED: Some users may experience multiple issues with their Microsoft Teams Message-ID: An HTML attachment was scrubbed... URL: From eoutage at u.washington.edu Sat Jan 27 20:27:08 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] Users cannot see the application status Message-ID: An HTML attachment was scrubbed... URL: From eoutage at u.washington.edu Sat Jan 27 22:13:59 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] UPDATE: Users cannot see the application status Message-ID: An HTML attachment was scrubbed... URL: From eoutage at u.washington.edu Sun Jan 28 00:05:19 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] UPDATE: Users cannot see the application status Message-ID: An HTML attachment was scrubbed... URL: From eoutage at u.washington.edu Sun Jan 28 02:48:33 2024 From: eoutage at u.washington.edu (UW Information Technology's email notification service regarding widespread outages) Date: Thu Mar 7 21:54:56 2024 Subject: [eOutage] RESOLVED: Users experiencing errors when accessing some student database related services Message-ID: An HTML attachment was scrubbed... URL: