<html><body> UW Information Technology is aware of an issue impacting UW email delivery. We understand that service disruptions can cause impacts to our customers and appreciate your patience while engineers actively work to resolve this issue. <br />
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We have engaged our vendor who is deploying a fix. <br />
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Please consider using alternative methods of communication for time-sensitive issues until this incident is fully resolved. <br />
No estimated restoration time is available currently, but we are continuing to see improvements as emails that were delayed are processed. Please expect hours long delays for email delivery at this time. <br />
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Known Impacted Service(s): UW Email<br />
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Service Disruption Start Time: approximately 8PM PST on Monday, 08/19/2024<br />
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Known Impacted Functions: Currently, UW email is significantly delayed for all inbound and outbound emails in the @uw.edu domain. <br />
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Important Notes: <br />
- Only between 8PM Monday, 08/19/2024 and 2AM Tuesday, 08/20/2024, inbound emails may have been lost, are not recoverable, and would not have received a bounce-back message. <br />
- Outbound @uw.edu messages have not been lost but are delayed by a few hours. <br />
- Users are reporting that they are receiving most emails from outside the UW. <br />
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Known Impacted Customers & Business Partners: Individuals with UW email services.<br />
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Next Scheduled Update: 4:30 PM PST on Tuesday 08/20/2024<br />
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UW Connect Ticket: REF0926336<br />
Next update: 08/20/2024 04:30 pm<br />
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For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: <a href="https://itconnect.uw.edu/servicestatus/">https://itconnect.uw.edu/servicestatus/</a> or call 1-866-368-8243.<br />
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Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use <a href='https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report</a>.</body></html><html><body> <br />
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This message is also being sent to the internal UW-IT outage email list.</body></html>