<html><body> UW Information Technology is aware of an issue impacting UW email delivery. We understand that service disruptions can cause impacts to our customers and appreciate your patience while engineers actively work to resolve this issue. <br />
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Please consider using alternative methods of communication for time-sensitive issues until this incident is fully resolved.<br />
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The vendor has deployed a fix to the issue that caused delays in email delivery and we believe that this fix will fully restore email delivery as expected. Email processing appears to be restoring to a normally expected rate and we are monitoring for full system recovery after all emails are processed through the backlog in the queue. <br />
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Known Impacted Service(s): UW Email<br />
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Service Disruption Start Time: approximately 8PM PST on Monday, 08/19/2024<br />
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Known Impacted Functions: Currently, UW email delay is restoring to normal for all inbound and outbound emails in the @uw.edu domain. <br />
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Important Notes: <br />
-Only between 8PM Monday, 08/19/2024 and 2AM Tuesday, 08/20/2024, inbound emails may have been lost, are not recoverable, and would not have received a bounce-back message. <br />
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Known Impacted Customers & Business Partners: Individuals with UW email services.<br />
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Next Scheduled Update: 8:30 AM PST on Wednesday 08/21/2024, unless more is known sooner.<br />
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UW Connect Ticket: REF0926336<br />
Next update: 08/21/2024 08:30 am<br />
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For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: <a href="https://itconnect.uw.edu/servicestatus/">https://itconnect.uw.edu/servicestatus/</a> or call 1-866-368-8243.<br />
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Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use <a href='https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report</a>.</body></html><html><body> <br />
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This message is also being sent to the internal UW-IT outage email list.</body></html>