<html><body> UW Information Technology is continuing to address an issue impacting one or more services. Thank you for your patience while engineers are actively working to resolve this issue. <br />
<br />
<br />
Known Impacted Service(s): Email sent to @uw.edu addresses<br />
<br />
<br />
Service Disruption Start Time: 9/13/24 approximately 4:30pm<br />
<br />
<br />
Known Impacted Functions: Some users are reporting email bounceback errors 'reason: 550 5.1.1 User Unknown" when sending email to @uw.edu addresses.<br />
<br />
<br />
Known Impacted Customers & Business Partners: Some, but not all, @uw.edu recipients.<br />
<br />
<br />
Estimated Time of Resolution: A workaround was put in place at about 7pm that is preventing new messages from being rejected while work on resolution continues. This may result in delivery delays for some messages.<br />
<br />
<br />
Next Scheduled Update: 9/13 at 11:30pm, unless more is known sooner<br />
<br />
UW Connect Ticket: REF0970964<br />
Next update: 09/13/2024 11:30 pm<br />
<br />
For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: <a href="https://itconnect.uw.edu/servicestatus/">https://itconnect.uw.edu/servicestatus/</a> or call 1-866-368-8243.<br />
<br />
Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use <a href='https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report</a>.</body></html><html><body> <br />
<br />
This message is also being sent to the internal UW-IT outage email list.</body></html>