<html><body> UW Information Technology is aware of an issue impacting one or more services. We understand that service disruptions can cause impacts to our customers and appreciate your patience while engineers actively work to resolve this issue. <br />
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Known Impacted Service(s): UW Office 365 resources (Teams, Outlook, etc)<br />
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Service Disruption Start Time: 9/27/24 at approximately 4:00pm<br />
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Known Impacted Functions: Users will be prompted to re-authenticate into UW Office 365 resources<br />
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Known Impacted Customers & Business Partners: All UW users of UW Office 365 resources<br />
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Next Scheduled Update: 9/27/24 at 10:30am<br />
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Work Around: <br />
You will be prompted to do a fresh login to your UW Office 365 (Teams, Outlook, etc) resources. <br />
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If you receive a prompt to use Microsoft Authenticator, click "I can't use my Microsoft Authenticator App right now", and continue to the prompt to use DUO. <br />
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If you do not see the prompt that says, "I can't use my Microsoft Authenticator App right now" wait 30 seconds and the prompt will time out with a " We didn't hear from you" message. You will then be given the option to choose "If you can't use an app right now get a code a different way." <br />
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Selecting this option will present you with a selection "Approve with Duo". This will trigger the normal DUO authentication prompt and allow you to authenticate your application. <br />
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This is an expected behavior from a change that happened on 9/26/24. <br />
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UW Connect Ticket: REF0997165<br />
Next update: 09/27/2024 10:30 am<br />
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For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: <a href="https://itconnect.uw.edu/servicestatus/">https://itconnect.uw.edu/servicestatus/</a> or call 1-866-368-8243.<br />
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Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use <a href='https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report</a>.</body></html><html><body> <br />
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This message is also being sent to the internal UW-IT outage email list.</body></html>