<html><body> UW Information Technology is aware of an issue impacting one or more services. We understand that service disruptions can cause impacts to our customers and appreciate your patience while engineers actively work to resolve this issue. <br />
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On Tuesday, Oct. 22, 2024, UW-IT is implementing a change that will delete all UW user files saved to Adobe Creative Cloud storage. The change will allow the UW-IT Adobe support team to ultimately improve Adobe subscription services for the University.<br />
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Adobe files saved on local computers and networks will not be affected.<br />
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** The work that UW-IT needs to do will begin on the morning of Oct. 22, and could take most of the day, we will notify you when the change is complete. <br />
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During that time, you will not have access to your Adobe software. We appreciate your patience.<br />
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Additional information about this update can be found here - <a href="https://itconnect.uw.edu/uw-software-notice-by-oct-22-move-back-up-adobe-creative-cloud-files/">https://itconnect.uw.edu/uw-software-notice-by-oct-22-move-back-up-adobe-creative-cloud-files/</a><br />
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Known Impacted Service(s): Adobe Creative Cloud<br />
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Service Disruption Start Time: Approximately 6:30am on 10/22/24<br />
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Known Impacted Functions: Access to Adobe Creative Cloud Services<br />
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Known Impacted Customers & Business Partners: UW Adobe subscription users<br />
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Next Scheduled Update: 4:30pm on 10/22/24, unless more is known sooner<br />
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Work Around: In Mac OS you can open PDF files using the Preview application. On Windows the Edge or Chrome browser can be used to read and view PDF files.<br />
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UW Connect Ticket: REF1042804<br />
Next update: 10/22/2024 04:30 pm<br />
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For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: <a href="https://itconnect.uw.edu/servicestatus/">https://itconnect.uw.edu/servicestatus/</a> or call 1-866-368-8243.<br />
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Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use <a href='https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report</a>.</body></html><html><body> <br />
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