<html><body> UW Information Technology is aware of an issue impacting Duo where phone calls and the "Manage 2FA Devices" page are failing. UW-IT is working with the vendor to resolve this issue. <br />
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Duo has identified the issue and deployed a fix for the phone call authentication. They are still working to resolve the remainder of the problems impacting services. <br />
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UW-IT engineers can confirm that DUO phone call authentication has been restored. We are still experiencing issues with the "Manage 2FA Devices". <br />
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We understand that service disruptions can cause impacts to our customers and appreciate your patience while engineers actively work to resolve this issue. <br />
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Users can visit the following website to get updates on the Duo outage: <a href="https://status.duo.com/">https://status.duo.com/</a> <br />
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Known Impacted Service(s): Token Authentication <br />
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Service Disruption Start Time: 10:00 AM <br />
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Known Impacted Functions: Duo phone call and access to Manage 2FA Devices <br />
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Known Impacted Customers & Business Partners: UW affiliates accessing Duo with phone call and accessing "Manage 2FA devices" page <br />
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Estimated Time of Resolution: Unknown at this time <br />
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Next Scheduled Update: 5:15 PM, unless more is known sooner <br />
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UW Connect Ticket: REF1237512<br />
Next update: 02/13/2025 05:15 pm<br />
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For up-to-date information about outages and high-priority incidents involving UW-IT-provided services, visit the Service Status page at <a href="https://it.uw.edu/help/servicestatus/.">https://it.uw.edu/help/servicestatus/.</a><br />
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Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use <a href='https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report</a>.</body></html><html><body> <br />
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This message is also being sent to the internal UW-IT outage email list.</body></html>