<html><body> UW Information Technology is aware of an issue impacting Duo where phone calls and the "Manage 2FA Devices" page are failing. UW-IT is working with the vendor to resolve this issue. We understand that service disruptions can cause impacts to our customers and appreciate your patience while engineers actively work to resolve this issue. <br />
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Users can visit the following website to get updates on the Duo outage: <a href="https://status.duo.com/">https://status.duo.com/</a> <br />
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WORKAROUND- Other DUO authentication methods are still working such as DUO push, DUO codes and DUO Bypass codes. <br />
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Known Impacted Service(s): Token Authentication <br />
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Service Disruption Start Time: 10:34 AM <br />
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Known Impacted Functions: Duo phone call and access to Manage 2FA Devices <br />
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Known Impacted Customers & Business Partners: UW affiliates accessing Duo with phone call and accessing "Manage 2FA devices" page <br />
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Next Scheduled Update: 1:00 PM, unless more is known sooner <br />
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UW Connect Ticket: REF1237512<br />
Next update: 02/13/2025 01:00 pm<br />
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For up-to-date information about outages and high-priority incidents involving UW-IT-provided services, visit the Service Status page at <a href="https://it.uw.edu/help/servicestatus/.">https://it.uw.edu/help/servicestatus/.</a><br />
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Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use <a href='https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report</a>.</body></html><html><body> <br />
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This message is also being sent to the internal UW-IT outage email list.</body></html>