[eOutage] UPDATE: Some classes missing from Autumn 2023 - MyPlan, MyUW, Canvas

UW Information Technology's email notification service regarding widespread outages eoutage at u.washington.edu
Fri Oct 27 14:06:39 PDT 2023

UW Information Technology is continuing to address the issue affecting
some class schedules for Autumn 2023 - MyPlan, MyUW, and Canvas that
began around 5:15 pm on 10/26/2023. Class schedules and rosters might
be missing or incomplete.
The underlying data integration system has been fixed, and MyUW and
MyPlan class schedules have been restored.
Remediation of Canvas course enrollments could take up to 2 hours to
complete the manual reconciliation process. UW-IT Engineers are
continuing to actively respond to this issue.
Remediation of the Canvas issue will result in some students being
added to Canvas classes they are not registered for. This data will be
cleaned up over the next 24 hours and you end up in the proper classes
once it is done.
Source records for registration have not been impacted. Students can
use this link to access accurate course information
Next update will be provided by 5:00 pm unless we learn more sooner.
UW Connect Ticket: REF0375636
Next update: 10/27/2023 05:00 pm
For accurate and up-to-date information related to system incidents,
visit the UW-IT Service Status web page on IT Connect:
[2]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to
contact UW-IT, please use [3]Submit an Incident Report.
This message is also being sent to the internal UW-IT outage email


1. https://sdb.admin.uw.edu/sisStudents/uwnetid/schedule.aspx
2. https://itconnect.uw.edu/servicestatus/
3. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444

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