[athen] RE: [adtech-ps] JAWS and Windows XP Service Pack 2

[Cassandra Tex]

Greetings All,
Thank you all so much for the feedback regarding JAWS and Windows XP SP 2.

I personally have not upgraded my computer access lab to SP2.  The problems 
are occurring across campus where they have upgraded to SP2.  Because of 
the time involved, SP2 was installed on top of the current build.  In other 
words, the progression of installs is: Windows XP [SP1], JAWS 5.00.884 (I 
think is the number), then SP2.

Generally speaking, would you say the best course of action is to uninstall 
the AT, then install major patches or service packs?

Again, thank you all for the wonderful suggestions and tips.

Cassandra Tex
Assistive Technology Specialist
Humboldt State University




At 05:24 PM 9/20/04, Ed. Rosenthal wrote:

>Cassandra-one of the technical notices released by Microsoft included

>information that if the host computer has spybots/spyware that this may

>cause atypical behavior including "lockups".  Are you seeing problem

>behavior in any other standard applications other than Jaws for Windows ?

>Have you tried doing a reinstall of Jaws for Windows under the Repair

>option?

>

>Although it is too late for this particular system, Microsoft has also made

>a tool available that prevents the downloading of Service Pack 2; we have

>found is useful for many of our AT computers.  -Ed.

>

>Yours Sincerely, Edward S. Rosenthal, ATACP Graduate

>President and CEO, Next Generation Technologies, Inc.

>20006 Cedar Valley Rd. #101, Lynnwood, Wa. 98036.

>EM: edward at ngtvoice.com    WWW: www.ngtvoice.com

>PH: 425-744-1100 ext. 15        FX: 425-778-5547

>

>This document was generated using Dragon NaturallySpeaking Professional

>Solutions 7.3 speech recognition technology (please disregard any remaining

>misrecognitions).

>

>-----Original Message-----

>From: adtech-ps-bounces at lists.oregonstate.edu

>[mailto:adtech-ps-bounces at lists.oregonstate.edu] On Behalf Of Cassandra Tex

>Sent: Monday, September 20, 2004 2:15 PM

>To: adtech-ps at lists.orst.edu; athen at lists.oregonstate.edu; CSU-AT-L at CSUS.EDU

>Subject: [adtech-ps] JAWS and Windows XP Service Pack 2

>

>Greetings All (and sorry for the cross post),

>

>Has anybody experienced the following with JAWS 5.0 on a Windows XP Service

>Pack 2 system?

>

>1.  When the read title command is given, all that is heard is, "Title

>equals".  The title bar of the window is not read.  This occurred when only

>the JAWS windows was open and the command was given just after JAWS was

>started.

>

>2.  In Word (Office 2003), the read paragraph command (control + down

>arrow) sometimes brings up the new document template.

>

>3.  Within the Start Menu and the File Open windows, JAWS won't read the

>items with the arrow keys.  To hear the items, one must use the navigation

>key and then use the "say line" command.  This creates the need for double

>keystrokes and is frustrating.

>

>Essentially, we're having difficulties with sporadic reading by JAWS 5.0 on

>a Windows XP SP 2 system.  It should probably also be noted that it is the

>dongle version of JAWS 5.0, though I wouldn't think that would be the cause

>of the sporadic reading.

>

>Any help you could give me would be appreciated!  My next step is to contact

>Freedom Scientific but thought I'd check with you all first.

>

>Alos, I do know about the update to JAWS, but it does specifically state

>that the update is not needed for Windows XP SP2.

>

>Thanks!

>Cassandra Tex

>Assistive Technology Specialist

>Humboldt State University

>tex at humboldt.edu

>

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