[Athen] Working with ICL staff

Wink Harner wink.harner at mcmail.maricopa.edu
Tue Sep 18 15:07:36 PDT 2007


I am having the exact problem as you are encountering with the
technology staff & the AT lab software/hardware. I would be really
interested in following the solutions you and others come up with. Would
you be kind enough to share?

Ms. Wink Harner
Disability Resources & Services
Mesa Community College
Mesa AZ

Larry Kiser wrote:


> Folks:




> Due to losing an AT person over a year ago, budget cuts and a freeze

> on hiring at our institution I took on the responsibility of

> overseeing our Adaptive Technologies Lab and institution--wide

> adaptive workstations just before the start of the Fall Semester

> 2007. Besides our main campus we have four other centers. When our

> AT staff member left the lab and other workstations were somewhat

> neglected but continued to operate. For example the Instructional

> Computer Lab techs held our copies of Kurzweil version 10 for almost a

> year and only since I took over has it been installed. The problems

> are numerous and I seek some guidance.




> The last AT staff member had administrative rights to install software

> and updates at all locations and conduct operational checks.

> According to the ICL techs in order to maintain "security and

> stability of computers" no one except ICL techs will have

> administrative rights. Our administration supports this restriction.

> That would not be a problem but for the fact when ICL techs install

> software they do not conduct operational checks. If I am informed

> that computers with adaptive technologies are back in the labs etc I

> find that most of the software is not useable. In August I informed

> ICL and network staff that Kurzweil 3000 had a 10.04 update. They

> continue to install version 10.00 only and consequently the audio

> output does not function correctly. We have ZoomText version 8.0. the

> most recent update for that version corrects "crashes" when the

> reading features are activated with Word 2007. ICL continues to

> install ZT without the proper update.




> ICL staff members I need to deal with insist they cannot install even

> JAWS or ZoomText icons on the desktop or start menu due to security

> protocols. This hinders our low vision students' access. I have

> expressed concerns about ensuring accessibility, as well as enhancing

> retention and academic progress of students with disabilities. I have

> been told ICL will not install software updates unless a computer

> quits working and needs to be ghosted. An ICL staff member expressed

> the feeling that adaptive software was only meant for home computers

> and not a secure network environment. It has been suggested to me

> that students should bring their own computers to school rather than

> expect that adaptive software will work on institutional computers or

> that AT computer workstations should be off the network with the

> expectation they will not be well maintained.




> Over the years our institution has moved heavily toward the use of

> information and communication technology. Our department matched that

> trend in the purchase of a wide array of adaptive software and

> hardware. Now due to security measures students with disabilities are

> in danger of being relegated to the technological backwaters. The

> administration supports the security protocols because a rash of

> viruses two years ago shut down the network at a critical time. The

> ICL department wants our department to be responsible for the licenses

> but not the installs. Do you have any suggestions?




> Larry Kiser, Counselor


> Disabilities Resource Center


> Santa Fe Community College


> Gainesville, FL






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