[Athen] DNS 8 problem

[Weier, James A.]

Another option you can try is to put the student account in the Administrators group temporarily and then run the install CD again on the student profile while the profile is in the Administrators group. Then when the install is finished, remove the student profile from the Administrators group and boot the student account. See if that fixes the issues. Sometimes, some software requires full access rights (Administrator) to install correctly and then after the fact you could change the account to lesser rights. My guess is, you probably installed DNS under an account with Admin Rights initially, which is the way you should do it, but in this case you will run the CD a second time on the student account setup with Admin rights temporarily.

We had a problem with a weird conflict with Zoomtext 9.01a and DNS 8.1 Pro a year or so back. The student account was in the Power Users and Users group originally and when we would try to run DNS 8.1 we would get error 1706. To fix this I temporarily put the student account in the Administrators group and ran the DNS install CD on the student account. (Initially I installed under the Administrator account.) It extracted a few more files from the CD and did a few things. Very quick. Then I removed the student account from the Administrators group and logged into the student account and DNS worked fine then.

We install our Adaptive software on each of our 3 PC's individually that we use for DNS. We don't have an Application Server on the academic side of the network. Each department is responsible for their own lab computers. Just the way they have it, but we are trying to get things changed because network versions are much better for management of licensing and updates.

James A. Weier
Adaptive Tech. Specialist/Access Office
St. Louis Community College
3400 Pershall Road
Ferguson, MO. 63135
314-513-4162 (voice)
314-513-4876 (fax)
jweier at stlcc.edu
 
There are three basic types, the wills, the won'ts, and the can'ts. The wills accomplish everything, the won'ts oppose everything, and the can'ts won't try anything. 
-----Original Message-----
From: athen-bounces at athenpro.org [mailto:athen-bounces at athenpro.org] On Behalf Of Robert Beach
Sent: Wednesday, June 25, 2008 8:36 AM
To: Access Technologists in Higher Education Network
Subject: [Athen] DNS 8 problem

Hi all,

I'm having an issue with Dragon NaturallySpeaking 8 that I and the dealer cannot seem to fix.  Unfortunately, the manufacturer just tells the dealer, "It shouldn't be doing that."

I install under the administrator account and everything works fine.  I can log in under a different administrator level account and everything still works.  However, when I log in under a student account (limited), DNS goes nuts.  I get 5 different messages relating to invalid serial number and initialization errors, DNS will not stop trying to load which means the errors continue, and I have to shut down the computer to stop the loop.  DNS shouldn't be trying to load automatically, but it does.

I've gone in to the security tab of the Dragon folder and gave full control to everyone and users, but that doesn't fix the problem.  This same thing is happening on three different Dell computers with 2 different copies of the software.  The computers are running on Server 2003, but were previously running on Novell and having the same problem.  The software is not a network version but is installed on the local machine.

Anybody got any ideas?  Any help will be appreciated!  Thanks.



Robert Lee Beach
Assistive Technology Specialist
Kansas City Kansas Community College
7250 State Avenue
Kansas City, KS  66112
Phone:  (913) 288-7671
Fax: (913) 288-7678
E-mail:  rbeach at kckcc.edu


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