[Athen] DNS 8 problem

[Robert Beach]

That's the kind of thing I was "hoping" to avoid, but that may be what I have to do.  Unfortunately, our IS department has become rather tight with their security and are resistant to give me the necessary rights to do this on my own.  It would be something I have to get them to do with each student.  What a drag!

Oh well, if worse comes to worse, ...

Thanks for the tip.  I'll keep it posted in case we don't come up with a better solution.



Robert Lee Beach
Assistive Technology Specialist
Kansas City Kansas Community College
7250 State Avenue
Kansas City, KS  66112
Phone:  (913) 288-7671
Fax: (913) 288-7678
E-mail:  rbeach at kckcc.edu


>>> "Mary J. Ziegler" <maryz at MIT.EDU> 6/25/2008 9:42 AM >>>

We had this problem a couple years ago.  To the best of my recollection, 
here's the workaround we used:
- give the student administrator account privledges
- have them log in and launch Dragon to initialize it; make sure all 
messages are cleared.
- have them log out
- remove their admin privledges and put them back on a limited access 
account.

It was a pain to do this for each student that needed to use Dragon, but it 
did work.

Hope this helps,
- Mary

Mary J. Ziegler
Team Leader, Adaptive Technology Services
MIT Information Services and Technology (IS&T)
ATIC Lab Room 7-143
617-258-9328
maryz at mit.edu 

----- Original Message ----- 
From: "Robert Beach" <rbeach at kckcc.edu>
To: "Access Technologists in Higher Education Network" <athen at athenpro.org>
Sent: Wednesday, June 25, 2008 9:35 AM
Subject: [Athen] DNS 8 problem


Hi all,

I'm having an issue with Dragon NaturallySpeaking 8 that I and the dealer 
cannot seem to fix.  Unfortunately, the manufacturer just tells the dealer, 
"It shouldn't be doing that."

I install under the administrator account and everything works fine.  I can 
log in under a different administrator level account and everything still 
works.  However, when I log in under a student account (limited), DNS goes 
nuts.  I get 5 different messages relating to invalid serial number and 
initialization errors, DNS will not stop trying to load which means the 
errors continue, and I have to shut down the computer to stop the loop.  DNS 
shouldn't be trying to load automatically, but it does.

I've gone in to the security tab of the Dragon folder and gave full control 
to everyone and users, but that doesn't fix the problem.  This same thing is 
happening on three different Dell computers with 2 different copies of the 
software.  The computers are running on Server 2003, but were previously 
running on Novell and having the same problem.  The software is not a 
network version but is installed on the local machine.

Anybody got any ideas?  Any help will be appreciated!  Thanks.



Robert Lee Beach
Assistive Technology Specialist
Kansas City Kansas Community College
7250 State Avenue
Kansas City, KS  66112
Phone:  (913) 288-7671
Fax: (913) 288-7678
E-mail:  rbeach at kckcc.edu 


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