[Athen] Audio problem with Livescribe Pen

[Sean J Keegan]

Hello all,

I have a situation with a Livescribe Pen and would like to know if 
anyone has experienced a similar problem.

I have a student who cannot transfer their Livescribe audio files from 
the pen to computer.  The notebook images are loaded on the computer, 
but audio is not (i.e., there is no green text).  The result is that no 
audio will play from the Livescribe Desktop interface.

I tested the pen with separate notebook to see if there was something 
wrong with the recording or synchronization capabilities of the pen, but 
everything worked fine. The student did report that the pen got undocked 
in the middle of a synchronization a few months ago and this is when 
playback stopped working.

So, there is audio on the pen that will playback, but the student cannot 
transfer the audio to the Livescribe Desktop nor are those synchronized 
with the notebook images.

I suspect that the disruption in the synchronization process caused an 
error in the pen, but the only solutions I have found so far call for a 
master reset of the pen's firmware (and that will erase all the content).

Anyone have any tricks to getting audio off the Livescribe Pens?

Take care,
sean
-- 
Sean Keegan, M.S.
Associate Director, Assistive Technology
Office of Accessible Education - Stanford University
http://studentaffairs.stanford.edu/oae