[Athen] Audio problem with Livescribe Pen

[Wink Harner]

To Sean et al ATHEN-ites, 

Try this and see if it helps. 

Thanks to our math dept. guru at MCC! 

Wink 


----- Original Message -----
From: "Sue Glascoe" <sue.glascoe at mcmail.maricopa.edu> 
To: "Wink Harner" <winkharner at mesacc.edu> 
Sent: Saturday, January 29, 2011 7:57:35 AM 
Subject: RE: [Athen] Audio problem with Livescribe Pen 




One thing to try is a “soft boot” 

Hold the power button down past when it says record. Sometimes you have to let go and hold the power down again, eventually it will say “Checking file system” and you will see a progress bar below this. 

Sometimes I have to hold the power button down several times to get it to this. This is supposed to reset any issues with the pen without erasing any data. 




Sue Glascoe 
MCC Math Dept 

~following my North Star ! cid:asu_edu.B60 at goomoji.gmailcid:asu_edu.B68 at goomoji.gmail





From: Wink Harner [mailto:winkharner at mesacc.edu] 
Sent: Friday, January 28, 2011 9:21 PM 
To: sue.glascoe at mcmail.maricopa.edu 
Subject: Fw: [Athen] Audio problem with Livescribe Pen 




Can you answer this, Sue? 


Sent via DROID on Verizon Wireless 



-----Original message----- 


From: Sean J Keegan <skeegan at stanford.edu> 
To: Access Technology Higher Education Network <athen at athenpro.org>, Alternate Media <altmedia at htclistserv.htctu.fhda.edu> 
Sent: Sat, 29 Jan 2011, 01:10:41 GMT+00:00 
Subject: [Athen] Audio problem with Livescribe Pen 

Hello all, 

I have a situation with a Livescribe Pen and would like to know if 
anyone has experienced a similar problem. 

I have a student who cannot transfer their Livescribe audio files from 
the pen to computer. The notebook images are loaded on the computer, 
but audio is not (i.e., there is no green text). The result is that no 
audio will play from the Livescribe Desktop interface. 

I tested the pen with separate notebook to see if there was something 
wrong with the recording or synchronization capabilities of the pen, but 
everything worked fine. The student did report that the pen got undocked 
in the middle of a synchronization a few months ago and this is when 
playback stopped working. 

So, there is audio on the pen that will playback, but the student cannot 
transfer the audio to the Livescribe Desktop nor are those synchronized 
with the notebook images. 

I suspect that the disruption in the synchronization process caused an 
error in the pen, but the only solutions I have found so far call for a 
master reset of the pen's firmware (and that will erase all the content). 

Anyone have any tricks to getting audio off the Livescribe Pens? 

Take care, 
sean 
-- 
Sean Keegan, M.S. 
Associate Director, Assistive Technology 
Office of Accessible Education - Stanford University 
http://studentaffairs.stanford.edu/oae 

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-- 
Wink Harner 

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