[Athen] Audio problem with Livescribe Pen

Wink Harner winkharner at mesacc.edu
Sat Jan 29 08:02:09 PST 2011

To Sean et al ATHEN-ites,

Try this and see if it helps.

Thanks to our math dept. guru at MCC!


----- Original Message -----
From: "Sue Glascoe" <sue.glascoe at mcmail.maricopa.edu>
To: "Wink Harner" <winkharner at mesacc.edu>
Sent: Saturday, January 29, 2011 7:57:35 AM
Subject: RE: [Athen] Audio problem with Livescribe Pen

One thing to try is a “soft boot”

Hold the power button down past when it says record. Sometimes you have to let go and hold the power down again, eventually it will say “Checking file system” and you will see a progress bar below this.

Sometimes I have to hold the power button down several times to get it to this. This is supposed to reset any issues with the pen without erasing any data.

Sue Glascoe
MCC Math Dept

~following my North Star ! cid:asu_edu.B60 at goomoji.gmailcid:asu_edu.B68 at goomoji.gmail

From: Wink Harner [mailto:winkharner at mesacc.edu]
Sent: Friday, January 28, 2011 9:21 PM
To: sue.glascoe at mcmail.maricopa.edu
Subject: Fw: [Athen] Audio problem with Livescribe Pen

Can you answer this, Sue?

Sent via DROID on Verizon Wireless

-----Original message-----

From: Sean J Keegan <skeegan at stanford.edu>
To: Access Technology Higher Education Network <athen at athenpro.org>, Alternate Media <altmedia at htclistserv.htctu.fhda.edu>
Sent: Sat, 29 Jan 2011, 01:10:41 GMT+00:00
Subject: [Athen] Audio problem with Livescribe Pen

Hello all,

I have a situation with a Livescribe Pen and would like to know if
anyone has experienced a similar problem.

I have a student who cannot transfer their Livescribe audio files from
the pen to computer. The notebook images are loaded on the computer,
but audio is not (i.e., there is no green text). The result is that no
audio will play from the Livescribe Desktop interface.

I tested the pen with separate notebook to see if there was something
wrong with the recording or synchronization capabilities of the pen, but
everything worked fine. The student did report that the pen got undocked
in the middle of a synchronization a few months ago and this is when
playback stopped working.

So, there is audio on the pen that will playback, but the student cannot
transfer the audio to the Livescribe Desktop nor are those synchronized
with the notebook images.

I suspect that the disruption in the synchronization process caused an
error in the pen, but the only solutions I have found so far call for a
master reset of the pen's firmware (and that will erase all the content).

Anyone have any tricks to getting audio off the Livescribe Pens?

Take care,
Sean Keegan, M.S.
Associate Director, Assistive Technology
Office of Accessible Education - Stanford University

Athen mailing list
Athen at athenpro.org

Wink Harner

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