[Athen] re:. Dragon help!

[Wink Harner]

I figured that, Ed. Thanks. The student sold his computer, wiped the drive,
bought a new tower, moved, then couldn't find the install disc. He logged
in on my computer to Nuance and his install key popped right up. He wanted
me to install our dept. copy on his computer (actually, the question was
could he take our cd home & install on his computer). I suggested your
answer --it happened to me some years ago when my HD was stolen and I
couldn't uninstall the software before reloading. I downloaded a
replacement then ordered a back up cd. I gave the student the contact info
for tech support so he could take care of this himself.

Appreciate your comments. Always welcome!!

Wink


On Thu, Apr 11, 2013 at 6:34 AM, Ed. Rosenthal <edward at ngtvoice.com> wrote:


> I'm coming in late on this thread, however if the student still has the

> Dragon application installed to his PC the install key is listed both on

> the About splash screen from the help file and as an item in the registry.

> Depending on the version of the software if they need to replace the disc

> itself Nuance should be able to do this directly, the last time I did this

> the cost was $9.00.  -ed.****

>

> ** **

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> ** **

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> Edward S. Rosenthal****

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> President and CEO****

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> Next Generation Technologies, Inc.****

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> Lynnwood, Wa.****

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> www.ngtvoice.com <http://www.rxdragon.com>****

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> *From:* athen-list-bounces at mailman1.u.washington.edu [mailto:

> athen-list-bounces at mailman1.u.washington.edu] *On Behalf Of *Wink Harner

> *Sent:* Wednesday, April 10, 2013 6:44 AM

> *To:* Access Technology Higher Education Network

> *Subject:* Re: [Athen] re:. Dragon help!****

>

> ** **

>

> Hi Kenneth,

>

> I was asking on behalf of a student who lost his cd during a move. He

> wanted us to use the department cd to install on his personal hard drive. I

> said Nuance would help him find a back up copy based on his registered

> security key. I know they would provide a back up copy (for a fee) for a

> licensed user. It's just so hard to get through the firewall Nuance puts up

> against the post-sales problems that arise. They have great front-end

> support. After the sale? An exercise in frustration unless you can find a

> way past the fire-wall to ask and get answers to your questions.

> Personally. some years ago I had my hard drive stolen. My last version of

> DNS was done via a download & I did not have a back up on CD (I learned an

> important lesson on this one!), and I was told repeatedly that I needed to

> uninstall DNS from the previous computer before reinstalling with the same

> security key. I kept explaining how much I would love to uninstall after I

> got my hands off the throat of the creep who stole my bag off the back of

> my wheelchair but I really couldn't perform that function. It is seriously

> frustrating to fight through layers to find this sort of help. ****

>

> Makes me so very grateful for our knowledgeable colleagues on this list

> who have contacts and links and can help sort through things such as this

> dilemma.

>

> Thanks for your input & information!!****

>

> Wink****

>

> ** **

>

> On Wed, Apr 10, 2013 at 5:59 AM, Kenneth Elkind <Kenneth.Elkind at umb.edu>

> wrote:****

>

> You may want to talk to the sales rep that handles higher education in

> your area. I found them quite useful they may be able to steer you in the

> right direction. At least the salesperson might be able to link you to the

> tech support that handles higher education accounts, this would bypass the

> retail support.****

>

>  ****

>

> I'm a little pessimistic that they would provide you with old software.***

> *

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>  ****

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> Kenneth Elkind****

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> Assistive Technology Specialist****

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> (617) 287- 5243****

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> Kenneth.elkind at umb.edu****

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> Skype User Number: adaptiveumb****

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