[Athen] Login problems with Microsoft 365 login
dhayman at u.washington.edu
Thu Dec 19 11:22:14 PST 2013
It might be worth pinging Microsoft through this relatively new system:
Doug Hayman <dhayman at u.washington.edu>
Senior Computer Specialist
DO-IT Program (Disabilities, Opportunities, Internetworking, Technology)
UW Technology Services
Seattle, WA 98195
On Thu, 19 Dec 2013, Ken Petri wrote:
> Interestingly, MS Narrator + IE (Win 8) had no problem with the login. Go
> figure. Mac VoiceOver users appear to be totally out of luck -- I'd be
> interested to hear of others have had experience with Mac + VoiceOver,
> We were able to use JAWS and NVDA in pass-through mode. I'll have to check
> on versions and browser combinations. But that is our current work-around:
> JAWS-KEY + z or NVDA-KEY + space bar and then tab to the "organizational
> login" announcement and press Enter to have focus put into the password
> If that one doesn't pan out in further testing, the alternative is to clear
> the browser cookies and cache and reload, which returns you to the "first
> timer" login screen. I'm hoping to avoid that "solution," as it's a serious
> It's a bad situation and one that Microsoft really should fix immediately.
> On Thu, Dec 19, 2013 at 1:27 PM, McGinnity, Julie A. (MU-Student) <
> jamzk7 at mail.missouri.edu> wrote:
>> Thank you for this. It fits perfectly with what we found as well. Even
>> in pass through mode with Jaws 14, I could not get the form field to show
>> We also found that the mouse would not even access the forms when Jaws was
>> on. I would love to view any work-arounds that you have devised.
>> From: athen-list-bounces at mailman2.u.washington.edu [
>> athen-list-bounces at mailman2.u.washington.edu] on behalf of Ken Petri [
>> petri.1 at osu.edu]
>> Sent: Thursday, December 19, 2013 9:14 AM
>> To: Access Technology Higher Education Network; CIC IT Accessibility
>> Usability Group
>> Subject: [Athen] Login problems with Microsoft 365 login
>> Ohio State students use Microsoft's hosted email system. (Faculty and
>> staff use a local Exchange instance.) The service for students that we call
>> Buckeyemail was upgraded by Microsoft earlier this week to keep it in line
>> with the MS 365 product.
>> We found that, once you had logged in once and your browser recognized
>> your organizational email address, subsequent logins with the same browser
>> gave you a login interface that was not (easily) accessible to screen
>> reader users. The organizational login button is not clickable using a
>> screen reader, unless you put the screen reader into pass-through mode --
>> something that we felt our students would be unlikely to discover on their
>> We have put a notification up on our Buckeyemail/email selection page,
>> Right now users are directed to contact our help line, but in the next day
>> or so we will be adding a link to a knowledge base article that explains
>> how to work around the issue. We are also in contact with MS through our
>> campus rep.
>> If your campus uses 365 for student or other email, your screen reader
>> users may be affected.
>> Note that keyboard only users are not affected. Note also that we could
>> not get VoiceOver on Mac to work with the login interface at all.
>> The problem is only apparent after you have logged in once and your
>> browser sets the cookie to remember your username for subsequent logins.
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