[Athen] Login problems with Microsoft 365 login

[Bossley, Peter A. (Pete)]

You can restore the vanilla prompt in IE by accessing the developer tools by pressing F12, clicking or activating the cache menu, and selecting clear browser cache for this domain, clear session cookies, clear cookies for this domain.
Unfortunately you have to do this every time.
Our MS rep claims he will get back in touch with us. Ken or I will report when/if that happens. I won't hold my breath. 

--
Peter Bossley
OCIO Accessibility Analyst
The Ohio State University
Office of the Chief Information Officer Enterprise Applications
226 ADC, 2740 Airport Drive, Columbus, OH 43219
(614) 292-8571 Office
bossley.5 at osu.edu ocio.osu.edu 



-----Original Message-----
From: athen-list-bounces at mailman2.u.washington.edu [mailto:athen-list-bounces at mailman2.u.washington.edu] On Behalf Of Ron Stewart
Sent: Thursday, December 19, 2013 3:36 PM
To: 'Access Technology Higher Education Network'
Subject: RE: [Athen] Login problems with Microsoft 365 login

Hi all, 

Having been forced to work with the Office 365 system for much longer than I would have liked to what I found was that you need to flush the cache on your browser almost every time you attempted to connect to it.  I was not using a screen reader  but was moving from device to device as my life moved from one role to another.  Given this does not make sense, but the most problematic device I had was my IPAD, which Ken has already indicated as problematic since VO provides no support, which is typical of MS products.

My current conclusions, and those I am providing to my clients, is that they do not require this of their users who use AT.  While it may not give you the ability to access MS applications there are fully accessible alternatives available that will.  Not a great answer but it seems to be the only one that is currently viable.  From an accessibility perspective the Office 365 interface is marginally accessible in MS browsers, marginally accessible in no MS based browsers. Totally inaccessible in the Mac systems and even more problematic in the Google Chrome system.  

Given our obligations under the law, how could we ever begin to support this kind of broad scale implementation.  If I as a visual person had such issues and a screen reader user cannot use the system it would seem to me to be very problematic.

Ron Stewart

-----Original Message-----
From: athen-list-bounces at mailman2.u.washington.edu
[mailto:athen-list-bounces at mailman2.u.washington.edu] On Behalf Of McGinnity, Julie A. (MU-Student)
Sent: Thursday, December 19, 2013 1:52 PM
To: petri.1 at osu.edu
Cc: Access Technology Higher Education Network
Subject: RE: [Athen] Login problems with Microsoft 365 login


________________________________________
From: kennpetri at gmail.com [kennpetri at gmail.com] on behalf of Ken Petri [petri.1 at osu.edu]
Sent: Thursday, December 19, 2013 1:16 PM
To: McGinnity, Julie A. (MU-Student)
Cc: Access Technology Higher Education Network
Subject: Re: [Athen] Login problems with Microsoft 365 login

Julie,

Interestingly, MS Narrator + IE (Win 8) had no problem with the login. Go figure. Mac VoiceOver users appear to be totally out of luck -- I'd be interested to hear of others have had experience with Mac + VoiceOver, especially.

We were able to use JAWS and NVDA in pass-through mode. I'll have to check on versions and browser combinations. But that is our current work-around:
JAWS-KEY + z or NVDA-KEY + space bar and then tab to the "organizational login" announcement and press Enter to have focus put into the password field.

If that one doesn't pan out in further testing, the alternative is to clear the browser cookies and cache and reload, which returns you to the "first timer" login screen. I'm hoping to avoid that "solution," as it's a serious hassle.

It's a bad situation and one that Microsoft really should fix immediately.



On Thu, Dec 19, 2013 at 1:27 PM, McGinnity, Julie A. (MU-Student) <jamzk7 at mail.missouri.edu<mailto:jamzk7 at mail.missouri.edu>> wrote:
Thank you for this.  It fits perfectly with what we found as well.  Even in pass through mode with Jaws 14, I could not get the form field to show up.

We also found that the mouse would not even access the forms when Jaws was on.  I would love to view any work-arounds that you have devised.
________________________________________
From:
athen-list-bounces at mailman2.u.washington.edu<mailto:athen-list-bounces at mailm
an2.u.washington.edu>
[athen-list-bounces at mailman2.u.washington.edu<mailto:athen-list-bounces at mail
man2.u.washington.edu>] on behalf of Ken Petri [petri.1 at osu.edu<mailto:petri.1 at osu.edu>]
Sent: Thursday, December 19, 2013 9:14 AM
To: Access Technology Higher Education Network; CIC IT Accessibility Usability Group
Subject: [Athen] Login problems with Microsoft 365 login

Ohio State students use Microsoft's hosted email system. (Faculty and staff use a local Exchange instance.) The service for students that we call Buckeyemail was upgraded by Microsoft earlier this week to keep it in line with the MS 365 product.

We found that, once you had logged in once and your browser recognized your organizational email address, subsequent logins with the same browser gave you a login interface that was not (easily) accessible to screen reader users. The organizational login button is not clickable using a screen reader, unless you put the screen reader into pass-through mode -- something that we felt our students would be unlikely to discover on their own.

We have put a notification up on our Buckeyemail/email selection page, here:

https://email.osu.edu/

Right now users are directed to contact our help line, but in the next day or so we will be adding a link to a knowledge base article that explains how to work around the issue. We are also in contact with MS through our campus rep.

If your campus uses 365 for student or other email, your screen reader users may be affected.

Note that keyboard only users are not affected. Note also that we could not get VoiceOver on Mac to work with the login interface at all.

The problem is only apparent after you have logged in once and your browser sets the cookie to remember your username for subsequent logins.

Best,

ken





_______________________________________________
athen-list mailing list
athen-list at mailman2.u.washington.edu
http://mailman2.u.washington.edu/mailman/listinfo/athen-list

_______________________________________________
athen-list mailing list
athen-list at mailman2.u.washington.edu
http://mailman2.u.washington.edu/mailman/listinfo/athen-list