[Athen] Omnipage 17 recent issues

[Doug Hayman]

Can you install and run Process Explorer:

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

and perhaps also

AutoRuns

http://technet.microsoft.com/en-us/sysinternals/bb963902

...to kill off questionable processes and see if that frees up OmniPage?



Doug Hayman <dhayman at u.washington.edu>
Technology Specialist
DO-IT Program (Disabilities, Opportunities, Internetworking, Technology)
UW Technology Services
Box 354842
Seattle, WA 98195
(206) 221-4165
http://www.washington.edu/doit

On Thu, 21 Feb 2013, Susan Kelmer wrote:


> Over the last several days, every one of our lab computers running Omnipage 17 has had a problem.  When trying to open Omnipage, an error occurs:

>

> "The action cannot be completed because the other program is busy.  Choose "Switch To" to activate the other program and correct the problem."

>

> When you click "switch to" it just pops up the start menu.  The other choices are retry, and cancel is greyed out.  Ultimately, all you can do is bring up task manager and end it.  Omnipage will not run, and the error will not close.

>

> Our IT department is blaming recent MS updates and suggested we restore to a previous time, which we cannot do because the image they created for these machines doesn't have restore points enabled.  Nuance says it's a server issue on our end.  Either way, we are getting nowhere.  I've taken one of the machines and uninstalled all of the recent updates, which hasn't solved the problem.  We can't be the only campus experiencing the issue if this is a Windows Update problem.

>

> We are running Windows7, the Omnis are individually installed, not a network license. Any advice/suggestions on how to fix this?  We are dead in the water not being able to run Omnipage!

>

> Susan Kelmer

> Alternate Format Coordinator

> Disability Services

> University of Colorado

> 303-735-4836

>

>