[Athen] Login problems with Microsoft 365 login

[Philip Loh]

Hello all,



I've reached out to Julie to speak about the login bug some time ago, but wanted to update everyone about the progress we've made. We have found the source of the login bug (yes, it was our fault and we are really sorry), but it will be resolved soon, and soon enough (I don't have a good gauge of when) the fix will be pushed to our production servers, which means everyone will not hit this issue again. :)



Thanks a lot for highlighting these issues on this list! Much as we like to say nothing falls through the cracks, we can't, and it really helps when there are people who actively tell us when we've screwed up. Much, much thanks. I'd like to welcome anyone who is interested to save my email address and contact me about anything that might be wrong or non-ideal with regards to Outlook Web App (or Microsoft O365 Webmail as you might call it). Well, technically anything Microsoft is fine too, but that's just a little outside my sphere of direct influence.




>> Philip.

>> OWA ♿Accessibility Driver.

>> OWA Compose PM.




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________________________________________
From: kennpetri at gmail.com<http://mailman2.u.washington.edu/mailman/listinfo/athen-list> [kennpetri at gmail.com<http://mailman2.u.washington.edu/mailman/listinfo/athen-list>] on behalf of Ken Petri
[petri.1 at osu.edu<http://mailman2.u.washington.edu/mailman/listinfo/athen-list>]
Sent: Thursday, December 19, 2013 1:16 PM
To: McGinnity, Julie A. (MU-Student)
Cc: Access Technology Higher Education Network
Subject: Re: [Athen] Login problems with Microsoft 365 login

Julie,

Interestingly, MS Narrator + IE (Win 8) had no problem with the login. Go
figure. Mac VoiceOver users appear to be totally out of luck -- I'd be
interested to hear of others have had experience with Mac + VoiceOver,
especially.

We were able to use JAWS and NVDA in pass-through mode. I'll have to check
on versions and browser combinations. But that is our current work-around:
JAWS-KEY + z or NVDA-KEY + space bar and then tab to the "organizational
login" announcement and press Enter to have focus put into the password
field.

If that one doesn't pan out in further testing, the alternative is to clear
the browser cookies and cache and reload, which returns you to the "first
timer" login screen. I'm hoping to avoid that "solution," as it's a serious
hassle.

It's a bad situation and one that Microsoft really should fix immediately.



On Thu, Dec 19, 2013 at 1:27 PM, McGinnity, Julie A. (MU-Student)
<jamzk7 at mail.missouri.edu<http://mailman2.u.washington.edu/mailman/listinfo/athen-list><mailto:jamzk7 at mail.missouri.edu<http://mailman2.u.washington.edu/mailman/listinfo/athen-list>>> wrote:
Thank you for this. It fits perfectly with what we found as well. Even in
pass through mode with Jaws 14, I could not get the form field to show up.

We also found that the mouse would not even access the forms when Jaws was
on. I would love to view any work-arounds that you have devised.
________________________________________
From:
athen-list-bounces at mailman2.u.washington.edu<http://mailman2.u.washington.edu/mailman/listinfo/athen-list><mailto:athen-list-bounces at mailm<http://mailman2.u.washington.edu/mailman/listinfo/athen-list>
an2.u.washington.edu>
[athen-list-bounces at mailman2.u.washington.edu<http://mailman2.u.washington.edu/mailman/listinfo/athen-list><mailto:athen-list-bounces at mail<http://mailman2.u.washington.edu/mailman/listinfo/athen-list>
man2.u.washington.edu>] on behalf of Ken Petri
[petri.1 at osu.edu<http://mailman2.u.washington.edu/mailman/listinfo/athen-list><mailto:petri.1 at osu.edu<http://mailman2.u.washington.edu/mailman/listinfo/athen-list>>]
Sent: Thursday, December 19, 2013 9:14 AM
To: Access Technology Higher Education Network; CIC IT Accessibility
Usability Group
Subject: [Athen] Login problems with Microsoft 365 login

Ohio State students use Microsoft's hosted email system. (Faculty and staff
use a local Exchange instance.) The service for students that we call
Buckeyemail was upgraded by Microsoft earlier this week to keep it in line
with the MS 365 product.

We found that, once you had logged in once and your browser recognized your
organizational email address, subsequent logins with the same browser gave
you a login interface that was not (easily) accessible to screen reader
users. The organizational login button is not clickable using a screen
reader, unless you put the screen reader into pass-through mode -- something
that we felt our students would be unlikely to discover on their own.

We have put a notification up on our Buckeyemail/email selection page, here:

https://email.osu.edu/

Right now users are directed to contact our help line, but in the next day
or so we will be adding a link to a knowledge base article that explains how
to work around the issue. We are also in contact with MS through our campus
rep.

If your campus uses 365 for student or other email, your screen reader users
may be affected.

Note that keyboard only users are not affected. Note also that we could not
get VoiceOver on Mac to work with the login interface at all.

The problem is only apparent after you have logged in once and your browser
sets the cookie to remember your username for subsequent logins.

Best,

ken





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