[Athen] Resource for disability awareness training

Karlen Communications info at karlencommunications.com
Tue May 13 06:51:57 PDT 2014

Hi everyone:

I wrote this document in response to a request for me to think about
scenarios that can be used in customer service training under the Ontario
legislation. I plan to update the considerations sections for each activity
as I talk with people who have other disabilities. As always, feedback is


Please share it with anyone who might find it useful.

.And yes, for those of you who love my pets as much as I do, Barnaby and
Olivia are on the cover (as they are on all my how to booklets.). Zoie
doesn't seem to want to use the computer, but if I see her keyboarding, will
add her picture. LOL

Cheers, Karen

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