[Athen] Error with Livescribe Pen

Sean Keegan skeegan at stanford.edu
Thu Feb 12 16:45:28 PST 2015

Hello all,

I have a student using a Livescribe pen in which the pen appears to be recording all handwriting even when the student is not writing on the page (see attached screenshot).

The notes the student has recorded in the physical notebook look correct, with legible spacing and notes. The audio appears to be recorded as well. However, when the student then imports this recording into the Echo Desktop, the page is a mass of green scribbles that appear as if the student has written over the top of her notes repeatedly. Additionally, there are lines drawn diagonally from the end of the notes on one line (on the right side of the page) to the next line below on the left side of the page.

To me, it appears that the camera is malfunctioning and recording ALL movements of the pen even when the pen is not in contact with the paper. So, as the student takes notes from left to right, you get a lot of diagonal lines stretching across the page and obscuring the actual notes taken.

I thought initially that the student may have used two Livescribe notebooks with the same number and color (e.g., two gray notebook #6), but the student is only using one notebook at this time and I did a master reset on the pen before loaning it out.

Has anyone else experienced this before with these pens?

Take care,

Sean Keegan
Associate Director, Assistive Technology
Office of Accessible Education - Stanford University

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