[Athen] Error with Livescribe Pen

Robert Espero roberte at uci.edu
Fri Feb 13 09:06:18 PST 2015

Hi Sean,

I had this happen to a few of our pens. From what Tech Support said the camera malfunctioned (and we had a few of these instances in the batch of refurbished pens my campus purchased). Fortunately, all the pens fell within the 1-year warranty and were all replaced at no cost.


Robert Espero
Assistant Director, Accessible Resources & Technology (ART)
Disability Services Center
UC Irvine

From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Doug Hayman
Sent: Friday, February 13, 2015 8:28 AM
To: Access Technology Higher Education Network
Subject: Re: [Athen] Error with Livescribe Pen

Just a guess but would it be that the user keeps the pen low enough to the paper, when not writing that it the laser part is still registering with the proprietary paper?

On Thu, Feb 12, 2015 at 4:45 PM, Sean Keegan <skeegan at stanford.edu <mailto:skeegan at stanford.edu> > wrote:

Hello all,

I have a student using a Livescribe pen in which the pen appears to be recording all handwriting even when the student is not writing on the page (see attached screenshot).

The notes the student has recorded in the physical notebook look correct, with legible spacing and notes. The audio appears to be recorded as well. However, when the student then imports this recording into the Echo Desktop, the page is a mass of green scribbles that appear as if the student has written over the top of her notes repeatedly. Additionally, there are lines drawn diagonally from the end of the notes on one line (on the right side of the page) to the next line below on the left side of the page.

To me, it appears that the camera is malfunctioning and recording ALL movements of the pen even when the pen is not in contact with the paper. So, as the student takes notes from left to right, you get a lot of diagonal lines stretching across the page and obscuring the actual notes taken.

I thought initially that the student may have used two Livescribe notebooks with the same number and color (e.g., two gray notebook #6), but the student is only using one notebook at this time and I did a master reset on the pen before loaning it out.

Has anyone else experienced this before with these pens?

Take care,


Sean Keegan

Associate Director, Assistive Technology
Office of Accessible Education - Stanford University

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Doug Hayman <dhayman at u.washington.edu <mailto:dhayman at u.washington.edu> >
Senior Computer Specialist
DO-IT Program (Disabilities, Opportunities, Internetworking, Technology)
UW Technology Services
Box 354842
Seattle, WA 98195
(206) 221-4165

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