[Athen] Error with Livescribe Pen

[Norwich, Lorraine S]

Marcia,

Did you send it to a specific person in the company who helped you?  I am looking for the name of someone reliable at livescribe.  We put in an order and they keep on keeping us waiting with putting the order through.    Any contacts would be helpful.

Thanks

Lorraine

Lorraine S. Norwich, BSME, MSIS
Assistant Director of Disability Services
Boston University
19 Deerfield Street, 2nd Floor
Boston, MA 02215
lnorwich at bu.edu<mailto:lnorwich at bu.edu> (email)
617-353-3658 (vox)
617-353-9646 (fax)
www.bu.edu/disability<http://www.bu.edu/disability> (website)

From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Dimac, Marcie
Sent: Tuesday, February 17, 2015 1:35 PM
To: Access Technology Higher Education Network
Subject: Re: [Athen] Error with Livescribe Pen

Hi all,

Just a head's up on this, I submitted the warranty info on Jan 28th and the pen arrived yesterday - not bad, in my opinion!


Marcie Dimač, M.A. Ed.

Coordinator, Assistive Technology
Student Accessibility Services
Kent State University
Ground Floor, Rm. 23
DeWeese Center
P.O. Box 5190
Kent, Ohio 44242

Phone: 330-672-3391
Fax: 330-672-3763
Email: mdimac at kent.edu

www.kent.edu/sas

Confidentiality Notice:  This e-mail is intended only for the use of the individual or entity to which it is addressed. This e-mail message may contain confidential information intended only for use of the individual or entity named. If the reader of this message is not the intended recipient, please do not read, use, disclose, copy or distribute this message and do not take any action in reliance upon it.  If you have received this transmission in error, you are hereby notified that any dissemination, distribution or copying of this communication is prohibited. Please delete it from your system without copying or forwarding it, and notify the sender of the error by reply e-mail or by calling 330-672-3001.


From: Wink Harner <foreigntype at gmail.com<mailto:foreigntype at gmail.com>>
Reply-To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Date: Friday, February 13, 2015 at 1:34 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: Re: [Athen] Error with Livescribe Pen


Good luck with the cookies.
On Feb 13, 2015 10:08 AM, "Sean Keegan" <skeegan at stanford.edu<mailto:skeegan at stanford.edu>> wrote:
Thanks everyone for the feedback.

I tried Marcie's suggestion and that did not seem to work (i.e., rotating the ink cartridge), so it is likely what Robert identified in that the camera is dead. Will try to see if I can get a replacement, but we are just outside the 1-year warranty.

Maybe if I bake them cookies, they will be nice to me...

Thanks again,
Sean


On Feb 13, 2015, at 9:06 AM, "Robert Espero" <roberte at uci.edu<mailto:roberte at uci.edu>> wrote:


Hi Sean,

I had this happen to a few of our pens. From what Tech Support said the camera malfunctioned (and we had a few of these instances in the batch of refurbished pens my campus purchased). Fortunately, all the pens fell within the 1-year warranty and were all replaced at no cost.

Cheers,

Robert Espero
Assistant Director, Accessible Resources & Technology (ART)
Disability Services Center
UC Irvine

From: athen-list [mailto:athen-<mailto:athen->list-bounces at mailman13.u.washington.edu<mailto:list-bounces at mailman13.u.washington.edu>] On Behalf Of Doug Hayman
Sent: Friday, February 13, 2015 8:28 AM
To: Access Technology Higher Education Network
Subject: Re: [Athen] Error with Livescribe Pen

Just a guess but would it be that the user keeps the pen low enough to the paper, when not writing that it the laser part is still registering with the proprietary paper?

On Thu, Feb 12, 2015 at 4:45 PM, Sean Keegan <skeegan at stanford.edu<mailto:skeegan at stanford.edu>> wrote:
Hello all,

I have a student using a Livescribe pen in which the pen appears to be recording all handwriting even when the student is not writing on the page (see attached screenshot).

The notes the student has recorded in the physical notebook look correct, with legible spacing and notes. The audio appears to be recorded as well. However, when the student then imports this recording into the Echo Desktop, the page is a mass of green scribbles that appear as if the student has written over the top of her notes repeatedly. Additionally, there are lines drawn diagonally from the end of the notes on one line (on the right side of the page) to the next line below on the left side of the page.

To me, it appears that the camera is malfunctioning and recording ALL movements of the pen even when the pen is not in contact with the paper. So, as the student takes notes from left to right, you get a lot of diagonal lines stretching across the page and obscuring the actual notes taken.

I thought initially that the student may have used two Livescribe notebooks with the same number and color (e.g., two gray notebook #6), but the student is only using one notebook at this time and I did a master reset on the pen before loaning it out.

Has anyone else experienced this before with these pens?

Take care,
Sean

Sean Keegan
Associate Director, Assistive Technology
Office of Accessible Education - Stanford University

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Doug Hayman <dhayman at u.washington.edu<mailto:dhayman at u.washington.edu>>
Senior Computer Specialist
DO-IT Program (Disabilities, Opportunities, Internetworking, Technology)
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