[Athen] Error with Livescribe Pen

[David Bevivino]

I work with Suzy Schuman at livescribe, and she's been great.


D.J. Bevivino

Counselor Associate

Office of Disability Services, FIT-ABLE

A570 (5th Floor Bridge between A-B Buildings)

212.217.4098

On Wed, Feb 18, 2015 at 10:05 AM, Norwich, Lorraine S <lnorwich at bu.edu>
wrote:


>  Marcia,

>

>

>

> Did you send it to a specific person in the company who helped you?  I am

> looking for the name of someone reliable at livescribe.  We put in an order

> and they keep on keeping us waiting with putting the order through.    Any

> contacts would be helpful.

>

>

>

> Thanks

>

>

>

> Lorraine

>

>

>

> Lorraine S. Norwich, BSME, MSIS

>

> Assistant Director of Disability Services

>

> Boston University

>

> 19 Deerfield Street, 2nd Floor

>

> Boston, MA 02215

>

> lnorwich at bu.edu (email)

>

> 617-353-3658 (vox)

>

> 617-353-9646 (fax)

>

> www.bu.edu/disability (website)

>

>

>

> *From:* athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] *On

> Behalf Of *Dimac, Marcie

> *Sent:* Tuesday, February 17, 2015 1:35 PM

> *To:* Access Technology Higher Education Network

> *Subject:* Re: [Athen] Error with Livescribe Pen

>

>

>

> Hi all,

>

>

>

> Just a head’s up on this, I submitted the warranty info on Jan 28th and

> the pen arrived yesterday – not bad, in my opinion!

>

>

>

>

>

> Marcie Dimač, M.A. Ed.

>

>

>

> Coordinator, Assistive Technology

>

> Student Accessibility Services

>

> Kent State University

>

> Ground Floor, Rm. 23

>

> DeWeese Center

>

> P.O. Box 5190

>

> Kent, Ohio 44242

>

>

>

> Phone: 330-672-3391

>

> Fax: 330-672-3763

>

> Email: mdimac at kent.edu

>

>

>

> www.kent.edu/sas

>

>

>

> Confidentiality Notice:  This e-mail is intended only for the use of the

> individual or entity to which it is addressed. This e-mail message may

> contain confidential information intended only for use of the individual or

> entity named. If the reader of this message is not the intended recipient,

> please do not read, use, disclose, copy or distribute this message and do

> not take any action in reliance upon it.  If you have received this

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>

>

>

>

>

> *From: *Wink Harner <foreigntype at gmail.com>

> *Reply-To: *Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Date: *Friday, February 13, 2015 at 1:34 PM

> *To: *Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject: *Re: [Athen] Error with Livescribe Pen

>

>

>

> Good luck with the cookies.

>

> On Feb 13, 2015 10:08 AM, "Sean Keegan" <skeegan at stanford.edu> wrote:

>

> Thanks everyone for the feedback.

>

>

>

> I tried Marcie's suggestion and that did not seem to work (i.e., rotating

> the ink cartridge), so it is likely what Robert identified in that the

> camera is dead. Will try to see if I can get a replacement, but we are just

> outside the 1-year warranty.

>

>

>

> Maybe if I bake them cookies, they will be nice to me...

>

>

>

> Thanks again,

>

> Sean

>

>

>

>

>

> On Feb 13, 2015, at 9:06 AM, "Robert Espero" <roberte at uci.edu> wrote:

>

>

>

>   Hi Sean,

>

>

>

> I had this happen to a few of our pens. From what Tech Support said the

> camera malfunctioned (and we had a few of these instances in the batch of

> refurbished pens my campus purchased). Fortunately, all the pens fell

> within the 1-year warranty and were all replaced at no cost.

>

>

>

> Cheers,

>

>

>

> Robert Espero

> Assistant Director, Accessible Resources & Technology (ART)

> Disability Services Center

> UC Irvine

>

>

>

> *From:* athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] *On

> Behalf Of *Doug Hayman

> *Sent:* Friday, February 13, 2015 8:28 AM

> *To:* Access Technology Higher Education Network

> *Subject:* Re: [Athen] Error with Livescribe Pen

>

>

>

> Just a guess but would it be that the user keeps the pen low enough to the

> paper, when not writing that it the laser part is still registering with

> the proprietary paper?

>

>

>

> On Thu, Feb 12, 2015 at 4:45 PM, Sean Keegan <skeegan at stanford.edu> wrote:

>

>  Hello all,

>

>

>

> I have a student using a Livescribe pen in which the pen appears to be

> recording all handwriting even when the student is not writing on the page

> (see attached screenshot).

>

>

>

> The notes the student has recorded in the physical notebook look correct,

> with legible spacing and notes. The audio appears to be recorded as well.

> However, when the student then imports this recording into the Echo

> Desktop, the page is a mass of green scribbles that appear as if the

> student has written over the top of her notes repeatedly. Additionally,

> there are lines drawn diagonally from the end of the notes on one line (on

> the right side of the page) to the next line below on the left side of the

> page.

>

>

>

> To me, it appears that the camera is malfunctioning and recording ALL

> movements of the pen even when the pen is not in contact with the paper.

> So, as the student takes notes from left to right, you get a lot of

> diagonal lines stretching across the page and obscuring the actual notes

> taken.

>

>

>

> I thought initially that the student may have used two Livescribe

> notebooks with the same number and color (e.g., two gray notebook #6), but

> the student is only using one notebook at this time and I did a master

> reset on the pen before loaning it out.

>

>

>

> Has anyone else experienced this before with these pens?

>

>

>

> Take care,

>

> Sean

>

>

>

> Sean Keegan

>

> Associate Director, Assistive Technology

> Office of Accessible Education - Stanford University

>

> <image001.png>

>

>

>

>

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>

>

>

> --

>

> Doug Hayman <dhayman at u.washington.edu>

> Senior Computer Specialist

> DO-IT Program (Disabilities, Opportunities, Internetworking, Technology)

> UW Technology Services

> Box 354842

> Seattle, WA 98195

> (206) 221-4165

> http://www.washington.edu/doit

>

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