[Athen] installing AT on Surface Pro 3

Wink Harner foreigntype at gmail.com
Fri May 8 08:21:15 PDT 2015

Hi all ATHENites,

Before loading software onto students’ (or anyone’s) computer, I would recommend checking on the specs page from the software vendor site and ensuring the OS or computer brand is supported. There are often disclaimers on these tech sites about what is supported and what minimum system requirements are needed for loading & operating.

You may have trouble getting tech support from Nuance directly (just a warning!). Here is their tech support & customer service contact info:

technical support phone number is 407-241-1822

customer service phone number is 800-654-1187

If you still have difficulties finding support, post again or contact me off list. I have a couple of Nuance off-shoot groups I have worked with and used in the past which may be of some help. Let me know & I’ll follow up with their contact info.

Keep us posted!

Wink Harner

<mailto:foreigntype at gmail.com> foreigntype at gmail.com

(Disclaimer: this email was dictated with Dragon NaturallySpeaking. Please forgive any quirks, mis-recognitions, or omissions.)

From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Liza Eldred
Sent: Friday, May 08, 2015 7:59 AM
To: Access Technology Higher Education Network
Subject: Re: [Athen] installing AT on Surface Pro 3


Funny, I just tried to load Dragon Naturally Speaking v. 13 onto a student's Surface Pro 3 yesterday and ran into the same problem. We received an error message and were not able to load it. I am in the process of contacting Nuance today. There is very little information on their website, or at least that I could find.


Liza Eldred

Assistive Technology Specialist
Assistive Computer Technology Service

Services to Students with Disabilities

MacEwan University
7-198D-2, 10700 - 104 Avenue
Edmonton, AB (780) 497-5826

Fax: 780-497-4018
<mailto:cherniwchanl at macewan.ca> cherniwchanl at macewan.ca

<http://www.macewan.ca/> www.MacEwan.ca

This communication is intended for the use of the recipient to whom it is addressed and may contain confidential, personal, and/or privileged information. Please contact me immediately if you are not the intended recipient of this communication, and do not copy, distribute, or take action relying on it. Any communication received in error, or subsequent reply, should be deleted or destroyed.

Please consider the environment before printing this email.


Hi Robert,

I’ve tried installing Claro Read onto a student’s Surface Pro and unfortunately it was not able to load. Claro Software later informed me that their apps aren’t built to support Surface Pros or similar products at this time.

All the best,

Christopher J. Cuevas

Assistive Technology Specialist
<http://www.valenciacollege.edu/osd> Office for Students with Disabilities | Valencia College
Office: East Campus 5-216

Phone: 407-582-2530

All People. All Voices. All Matter.

From: athen-list [ <mailto:athen-list-bounces at mailman13.u.washington.edu> mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Robert Beach
Sent: Friday, May 08, 2015 9:18 AM
To: Access Technology Higher Education Network ( <mailto:athen-list at u.washington.edu> athen-list at u.washington.edu)
Subject: [Athen] installing AT on Surface Pro 3

Hi all,

Have any of you tried installing assistive tech such as Read&Write on a Surface Pro 3? If so, what technologies did you use and how did that go?


Robert Lee Beach

Assistive Technology Specialist

Kansas City Kansas Community College

7250 State Avenue

Kansas City, KS 66112


<mailto:rbeach at kckcc.edu> rbeach at kckcc.edu

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20150508/61553aec/attachment.html>

More information about the athen-list mailing list