[Athen] Conflicts between Naturally Speaking and Duo two factor authentication

[Kathleen Cahill]

Hi Colleagues,

We have recently discovered problems for users of Dragon Naturally Speaking Professional 13 (may also exist for DNS Premium too but haven’t tested yet).  If you are a DNS user and your institution uses Duo two factor authentication to access secure websites, the Dragon browser plug-in has a conflict with Duo and will not load the secure sites unless the plug-in is disabled, rendering Dragon useless.

We’ve tested this in Windows 7 (32 and 64 bit) as well as Windows 10.  It happens with Chrome, Firefox and IE 11.  It does not seem to be a problem if using Dragon for Mac with Duo.

Please let me know if you use Duo and have encountered this problem, or if you have a contact at Nuance that I could escalate this to.

Thanks
Kathy

Kathleen Cahill
MIT Assistive Technology Information Center (ATIC)
77 Mass. Ave. 7-143
Cambridge MA 02139
(617) 253-5111
kcahill at mit.edu

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