[Athen] Supporting and troubleshooting distance learning students?

[Alexander Umstead]

Hi Adam,
Sure thing. I was thinking about that because I've encountered some 
situations in doing website/tool testing in which a site would work in 
VO for OS X but not iOS, or in which an iOS app might work but the 
mobile website does not.

Alex

*Alexander W. Umstead*| PhD Student, Cultural Foundations of 
Education/Disability Studies

CAS Student, Instructional Design Foundations

330 & 350 Huntington Hall

Syracuse, New York 13244

*e* aumstead at syr.edu <mailto:aumstead at syr.edu>


*SYRACUSE UNIVERSITY*

syr.edu <http://www.syr.edu/>

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On 3/25/16 11:47 AM, Adam Lipkin wrote:

> Hi, Alex --

>

> Good question that I should have clarified in my email.. Both the 

> person with the problem and at least one of our on-campus students are 

> using it on OSX (and I've sent a follow-up email asking the usual 

> questions, like the browser, the OSX version, what the actual problem 

> is, etc).

>

> Thanks,

>

> Adam

>

> On Fri, Mar 25, 2016 at 11:43 AM, Alex Umstead <awumstead at gmail.com 

> <mailto:awumstead at gmail.com>> wrote:

>

>     Adam,

>     I haven't had experience with this, specifically, but my first

>     thought is, are the students are using voiceover on the same

>     platform? Or are some using it on OS X on a Mac, and others on iOS?

>

>     Alex

>

>     Sent from my iPhone

>

>     On Mar 25, 2016, at 10:43 AM, Adam Lipkin <alipkin at brandeis.edu

>     <mailto:alipkin at brandeis.edu>> wrote:

>

>>     Hi, folks --

>>

>>     We have a student in the Distance Learning program at our school

>>     who is reporting that she cannot use Voiceover with the

>>     discussion forum posts in our LMS (which is a customized form of

>>     Moodle).

>>

>>     We have two on-campus blind students who rely solely on

>>     VoiceOver, and read discussion forums just fine. So we know that

>>     the systems work together. And we're asking for more info (since

>>     "not working" isn't exactly helpful).

>>

>>     But in general, how are folks dealing with troubleshooting issues

>>     with distance learning folks and other remote users? Is there a

>>     best practice?

>>

>>     Thanks!

>>

>>     --Adam

>>

>>     -- 

>>     Adam Lipkin

>>     he/him/his

>>

>>     Associate Director for Academic Technology

>>     alipkin at brandeis.edu <mailto:alipkin at brandeis.edu>

>>     781-736-4795 <tel:781-736-4795>

>>     Brandeis University Library and Technology Services

>>     Mailstop 045

>>     Waltham, MA 02454

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>

>

> -- 

> Adam Lipkin

> he/him/his

>

> Associate Director for Academic Technology

> alipkin at brandeis.edu <mailto:alipkin at brandeis.edu>

> 781-736-4795

> Brandeis University Library and Technology Services

> Mailstop 045

> Waltham, MA 02454

>

>

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