[Athen] Frustrations with Access Text/Pearson

[Wershing, Alice D.]

Do you happen to have more than one person listed as being able to access the files?  This happened when I first started, as my supervisor was listed as the main contact, so those emails went to her.  I was able to set it up so that the files came to me instead. 

Alice D. Wershing, M.Ed., A.T.P.
Disability Services, Technology Specialist Pellissippi State Community College
865-694-6751
865-539-7699 (fax)

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-----Original Message-----
From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Maria Bohn
Sent: Thursday, August 24, 2017 3:24 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [Athen] Frustrations with Access Text/Pearson
Importance: High

I have having the most frustrating experience with Acccess Text and a Pearson book and I do not know how to resolve it – I have not had a problem before – I received this email copy/pasted below: but I have not received the email from Pearson with the download instructions – this is the first time I have ever had this problem and it seems to be isolated to this book – I replied to them on the access text site that I did not receive the separate email – so they resent it – still did not get it so I put in a new request and again did not get it – has this happened to anyone and if yes how did you resolve it?

Thank you in advance for any suggestions

Request Fulfilled
Pearson Education sent an email with download instructions for this request on 20170824000000.
Expiration dates vary by publisher.
Please download ASAP and mark the request as received.
Title: Psychology
Author: Ciccarelli, Saundra K.; White, J. Noland
ISBN13: 9780134477961
Student ID: 0758863
Request #: 582141<https://accesstext.gatech.edu/atn20/requests/view/582141>
Do not reply to this email.
All messages should be sent through the AccessText application.




Maria Bohn
Senior Resource Accommodations Specialist Assistive Technology Office of Specialized Services Bergen Community College

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