[Athen] Zoomtext 10.1 Network error / Zoomtext 10.1 refuses to start

[Hegney, Shaun]

Carly thank you, I’m going to look that over now to see if we can find any insights.

Shaun Hegney
Program Specialist 2
Disability Support Services
Spokane Falls Community College
(509)-533-3544
Shaun.Hegney at sfcc.spokane.edu<mailto:Shaun.Hegney at sfcc.spokane.edu>


From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Carly Gerard
Sent: Thursday, July 13, 2017 9:28 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Zoomtext 10.1 Network error / Zoomtext 10.1 refuses to start

I don't know if you or your IT department have seen this Zoomtext troubleshooting PDF from Accessing Higher Ground, but it looks like there might be some known installation issues that could be resolved. Feel free to disregard if you've already tried the tips from the document.

http://accessinghigherground.org/handouts/zoomtext/ZoomText%20Troubleshooting%20Tips.pdf<https://linkprotect.cudasvc.com/url?a=http://accessinghigherground.org/handouts/zoomtext/ZoomText%2520Troubleshooting%2520Tips.pdf&c=E,1,lcbq2jvkNb1vSpyIdYuRF4WEicC29PyQ4x6PcHT9l5tCW1tBjdkRi9ipCgKbe-c_N353Pf4qBZzTmJwZiJqLKZJ7fIDSHdE5awa3bxRDbw,,&typo=1>
On Thu, Jul 13, 2017 at 8:52 AM Hegney, Shaun <Shaun.Hegney at sfcc.spokane.edu<mailto:Shaun.Hegney at sfcc.spokane.edu>> wrote:
Hello all,

We seem to have a recurring problem and I’m not sure what to do about it. Zoomtext (our district has a network license  of Zoomtext Magnifier / Reader) has been throwing network license related errors seemly on and off for the last several months.

Here is the error read out we keep getting.

One of the following licenses is required:
■ CodeMeterAct 5000198:2001101
Failure reason: The CmActLicense has to be activated again, Error 263.


Our IT department has had to reinstall the network license several times so far because this keeps happening. Does anyone have any idea on how to keep this from happening.


Any input would be greatly appreciated.

Shaun Hegney
Program Specialist 2
Disability Support Services
Spokane Falls Community College
(509)-533-3544
Shaun.Hegney at sfcc.spokane.edu<mailto:Shaun.Hegney at sfcc.spokane.edu>


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Carly Gerard
Phone: (360) 319-1319
Email: carlygerard at gmail.com<mailto:carlygerard at gmail.com>
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