[Athen] Live Scribe error message

[Wershing, Alice D.]

Also, did you unlock the security features on the Mac to allow the software to be installed?  I’ve had to do that on some of the Macs.

Alice D. Wershing, M.Ed., A.T.P.
Disability Services, Technology Specialist Pellissippi State Community College
865-694-6751
865-539-7699 (fax)

Save the Date:<https://www.tbr.edu/academics/studentaffairs/udl-conference>  Higher Education Conference on Universal Design for Learning
October 30-31, 2017
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East TN Region Accessibility Specialist<http://www.tnecampus.info/specialists>
Tenessee Board of Regents-TN eCampus

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From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Jane Berk
Sent: Thursday, September 14, 2017 5:41 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Live Scribe error message

Hi Bryon,
Have you held the ctrl key down and left-clicked on file to open the menu and then go “open from context menu”?  If that doesn’t work let me know, my colleague has a longer fix that she uses that seems to be foolproof.
Thanks,
Jane
Jane Berk
AT Educational Assistant
Assistive Computer Technology Service
Services to Students with Disabilities
MacEwan University
Room 7-198 D3 CCC
10700 - 104 Avenue
Edmonton, AB  T5J 4S2
E:  berkj at macewan.ca<mailto:berkj at macewan.ca>
T:  780-497-5826
F:  780-497-4018
MacEwan.ca

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From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Kluesner, Bryon
Sent: Thursday, September 14, 2017 3:35 PM
To: athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>
Subject: [Athen] Live Scribe error message

Hi all,

I am attempting to install the Echo desktop on a Mac Book Air laptop and I keep getting a pop up message from the Mac Book that says the download/install is not a recognized app and the computer is identifying it as Malware. Any suggestions on how to get around this issue so the student can use the Live Scribe Echo pen?

Thanks,

Bryon

Bryon Kluesner, RhD
Adaptive Technology Coordinator
Disability Resource Center
Adjunct Professor
College of Health, Education & Professional Studies


The University of Tennessee at Chattanooga
108 University Center
615 McCallie Avenue, Dept. 2953
Chattanooga, TN 37403

(423) 425-4006 | utc.edu/drc<http://www.utc.edu/dean-students>



A member of the Division of Student Development<http://www.utc.edu/student-development>

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