[Athen] Pearson cont.

Susan Kelmer Susan.Kelmer at colorado.edu
Tue Apr 17 07:56:02 PDT 2018

I'm getting similar responses now, but they sure do take a looooooong time. One book took 7 weeks to finally get the format I requested. We really don't have seven weeks to wait...

Susan Kelmer
Alternate Format Production Program Manager
Disability Services
University of Colorado Boulder

From: athen-list <athen-list-bounces at mailman13.u.washington.edu> On Behalf Of Kluesner, Bryon
Sent: Tuesday, April 17, 2018 8:37 AM
To: athen-list at u.washington.edu
Subject: [Athen] Pearson cont.

Finally, Pearson seems to be listening. I received the following email from them yesterday:
Dear Bryon Kluesner,
Thank you for contacting Pearson Support.
Your case number is 04293533.
Success for all learners, including those with disabilities, is a priority for Pearson. Our accessible digital textbooks are designed as an accessibility solution that can address many needs.

We also understand that this solution does not currently encompass all potential access needs of learners with print disabilities, and your feedback and expertise in this area is always welcome.
I received a book I initially request and was approved as their VitalSource option. I replied back and said that was not the format I requested, that my student already uses a type of technology (Kurzweil) as their accommodation for alt texts. I also replied to a request from Doug Hacker, the new Pearson's accessibility product manager with my concerns, and finally received the text I request, albeit in 3 separate email attachments. I think if we keep pushing back, they will continue to listen to the "experts in this area."
Just wanted to share.

Bryon Kluesner, RhD
Adaptive Technology Coordinator
Disability Resource Center
Adjunct Professor
College of Health, Education & Professional Studies

The University of Tennessee at Chattanooga
103 Frist Hall
615 McCallie Avenue, Dept. 2953
Chattanooga, TN 37403

(423) 425-4006 | utc.edu/drc<http://www.utc.edu/dean-students>

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