[Athen] Live Scribe smart pen issues

Place, Vicki vplace at columbiabasin.edu
Mon Aug 27 06:59:16 PDT 2018

We also do similar. We loan the book and pen and at the end of the quarter, if they want their notes, we extract them to a PDF and send them to the student through Canvas. We never let them use Echo desktop. There can be too may issues and we do not want to have to troubleshoot for them. It is a simple and effective process.

Vicki Place

Columbia Basin College
Assistive Technology Center
Program Support Supervisor II

Phone: (509) 542-4428
On-Campus Ext.: 2428
Location: T422
Mail Stop: MS-T6

7:00 am - 4:30 pm; Mon-Thurs
7:00 am- Noon; Friday

California State University, Northridge
Assistive Technology Applications Certificate Program (ATACP)
There is nothing stronger than a broken woman who has rebuilt herself.
-Hannah Gadsby

From: athen-list [mailto:athen-list-bounces at mailman12.u.washington.edu] On Behalf Of Leyna Bencomo
Sent: Friday, August 24, 2018 3:13 PM
To: Access Technology Higher Education Network
Subject: Re: [Athen] Live Scribe smart pen issues

I gave up on getting Echo desktop for students on my loaned smart pens. Too many issues. It's been awhile since I have tried. Currently, I lend out pens every semester. Students use them to take notes and record. They use the paper notebook and the pen to listen. We don't use the upload to the computer for anything. At the end of the semester, if they request it, I will copy the pen to an audio pdf for them and give it to them. I erase the pens every semester and we move on.

If a student buys their own personal pen, that is a different story but for loaners, the accommodation is to help with notetaking. They get that benefit using the notebook and pen without Echo desktop. The virtual notebooks are nice but most of my students buy the $8.25 3-subject physical notebook and find that sufficient.


Leyna Bencomo
Assistive Technology Specialist
Office of Information Technology
University of Colorado Colorado Springs
1420 Austin Bluffs Parkway, EPC 215
Colorado Springs, CO 80918
(719) 255-4202 / lbencomo at uccs.edu<mailto:lbencomo at uccs.edu>
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From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Hegney, Shaun
Sent: Friday, August 24, 2018 3:05 PM
To: 'athen-list at u.washington.edu' <athen-list at u.washington.edu>
Subject: Re: [Athen] Live Scribe smart pen issues

Hmm I've had similar issues in the past I've had some luck with reinstalling echo desktop. I've also had to back up a pen and then reset / update the firmware.

Shaun Hegney
Program Specialist 2
Disability Support Services
Spokane Falls Community College
Shaun.Hegney at sfcc.spokane.edu<mailto:Shaun.Hegney at sfcc.spokane.edu>

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Kluesner, Bryon
Sent: Friday, August 24, 2018 1:59 PM
To: 'athen-list at u.washington.edu' <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [Athen] Live Scribe smart pen issues

Hi all,

I am having difficulties with live scribe not letting a student update her pen. She gets an error message that her existing account is not valid. She just registered the pen yesterday and the Echo desktop is giving her problems. I was able to archive and share her nots from my Echo desktop, but her Echo desktop will not recognize the pen.

Any suggestions or advise?

As always, thanks!


Bryon Kluesner, RhD
Adaptive Technology Coordinator
Disability Resource Center
Adjunct Professor
College of Health, Education & Professional Studies

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The University of Tennessee at Chattanooga
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615 McCallie Avenue, Dept. 2953
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