[Athen] Live Scribe smart pen issues

[Michele Bromley]

It took an unfortunately long time, but we finally have a solid loaning
system in place, in which students can use Echo Desktop effectively. We
registered all of our pens to individual (fake) email addresses and
associated passwords. For example, Smartpen Kit 3 would be registered to
smartpenkit3 at pdx.edu with an easy, associated password like "Kit3Pass."
Students can authorize a borrowed pen on their personal Echo software using
this username and password. That way, students are able to download and
keep all virtual notebooks and audio files without registering the pen to
their own email. (It's not a pleasant process to contact the company every
time you need a pen unlinked.) Every time a pen is checked in to our
office, all files are erased from the pen. We can easily authorise and
reset because the pen is registered to us.

If students have trouble authorizing a pen in the future, it's likely
because their Echo account is linked to a different pen. They just need to
hold down the ctrl key and select the Help menu. There's a hidden menu
option under "Customer Service Tools" to "Unlink Desktop from User."

*Michele Joy Bromley*
Adaptive Technology Specialist
Alternative Formats Coordinator
Disability Resource Center <https://www.pdx.edu/drc/>
Diversity & Multicultural Student Services <http://www.pdx.edu/dmss/>
Portland State University <https://www.pdx.edu/>
<http://www.pdx.edu/>

Office: SMSU 116K
Phone: (503) 725-8395
Fax: (503) 725-4103
Email: michele.bromley at pdx.edu
Website: www.pdx.edu/drc

*“The power of the Web is in its universality. Access by everyone
regardless of disability is an essential aspect.” ~ Tim Berners-Lee*

On Fri, Aug 24, 2018 at 3:13 PM, Leyna Bencomo <lbencomo at uccs.edu> wrote:


> I gave up on getting Echo desktop for students on my loaned smart pens.

> Too many issues.  It’s been awhile since I have tried.  Currently, I lend

> out pens every semester.  Students use them to take notes and record.  They

> use the paper notebook and the pen to listen.  We don’t use the upload to

> the computer for anything.  At the end of the semester, if they request it,

> I will copy the pen to an audio pdf for them and give it to them.  I erase

> the pens every semester and we move on.

>

>

>

> If a student buys their own personal pen, that is a different story but

> for loaners, the accommodation is to help with notetaking.  They get that

> benefit using the notebook and pen without Echo desktop.  The virtual

> notebooks are nice but most of my students buy the $8.25 3-subject physical

> notebook and find that sufficient.

>

>

>

> Regards,

>

>

>

> Leyna Bencomo

>

> Assistive Technology Specialist

>

> Office of Information Technology

>

> *University of Colorado Colorado Springs*

>

> 1420 Austin Bluffs Parkway, EPC 215

>

> Colorado Springs, CO 80918

>

> (719) 255-4202 / lbencomo at uccs.edu

>

> http://www.uccs.edu/~it/

>

> [image: sig logo small]

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Hegney, Shaun

> *Sent:* Friday, August 24, 2018 3:05 PM

> *To:* 'athen-list at u.washington.edu' <athen-list at u.washington.edu>

> *Subject:* Re: [Athen] Live Scribe smart pen issues

>

>

>

> Hmm I’ve had similar issues in the past I’ve had some luck with

> reinstalling echo desktop. I’ve also had to back up a pen and then reset /

> update  the firmware.

>

>

>

> *Shaun Hegney*

>

> *Program Specialist 2*

>

> Disability Support Services

>

> Spokane Falls Community College

>

> (509)-533-3544

>

> Shaun.Hegney at sfcc.spokane.edu

>

>

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Kluesner, Bryon

> *Sent:* Friday, August 24, 2018 1:59 PM

> *To:* 'athen-list at u.washington.edu' <athen-list at u.washington.edu>

> *Subject:* [Athen] Live Scribe smart pen issues

>

>

>

> Hi all,

>

>

>

> I am having difficulties with live scribe not letting a student update her

> pen. She gets an error message that her existing account is not valid. She

> just registered the pen yesterday and the Echo desktop is giving her

> problems. I was able to archive and share her nots from my Echo desktop,

> but her Echo desktop will not recognize the pen.

>

>

>

> Any suggestions or advise?

>

>

>

> As always, thanks!

>

>

>

> Bryon

>

>

>

> *Bryon Kluesner, RhD*

>

> *Adaptive Technology Coordinator*

>

> *Disability Resource Center*

>

> *Adjunct Professor*

>

> *College of Health, Education & Professional Studies*

>

> [image: Power C]

>

> *The University of Tennessee at Chattanooga*

> 103 Frist Hall

> 615 McCallie Avenue, Dept. 2953

>

> Chattanooga, TN 37403

>

>

>

> (423) 425-4006 | utc.edu/drc

> <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.utc.edu%2Fdean-students&data=02%7C01%7Clbencomo%40uccs.edu%7C7ea5b18b306344dde3c908d60a06464c%7C529343fae8c8419fab2ea70c10038810%7C1%7C0%7C636707419404490803&sdata=Hv7x2l3rPpe5PGvGmi2rZJvRgU%2FMFCXFupKqQv0m2zo%3D&reserved=0>

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>

> *A member of the **Division of Student Development*

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