[Athen] Constant Contact Accessibility

Thompson, Rachel rsthompson2 at ua.edu
Thu Feb 15 09:41:58 PST 2018


We were asked to compare Constant Contact with another company, MailChimp, in March 2016. Here's what we shared with our campus stakeholders who were deciding between the two. We have not reevaluated either since then:
"After contacting both MailChimp and Constant Contact regarding the accessibility of their eDM service, we recommend using MailChimp. Mailchimp offers a plain-text campaign option that may be used with text-to-speech programs. MailChimp may be used with accessibility features that come standard on many computers, and I was assured that MailChimp is in the process of improving accessibility options. For more information I was provided the following links:

* How to Build a Plain-Text campaign: http://eepurl.com/buaU5r
* I was also provided an e-mail address in case I ever have any questions regarding the progress of MailChimp accessibility: legal at mailchimp.com<mailto:legal at mailchimp.com>
I contacted Constant Contact's Legal Compliance Coordinator who stated that Constant Contact is not ADA compliant. I later spoke with someone by phone that confirmed that Constant Contact was not accessible, but offered to contact me if this ever changes. A Google search found several complaints regarding the accessibility of Constant Contact, although none recently. Again, MailChimp appears to be the more accessible and, out of these two, is our recommendation for an electronic direct mail service."
Hope this helps,
Rachel

Dr. Rachel S. Thompson
Director, Emerging Technology and Accessibility
The Office of Information Technology
The University of Alabama
A207 Gordon Palmer Hall
Box 870248
Tuscaloosa, AL 35487
Phone 205-348-0216
rsthompson2 at ua.edu<mailto:rsthompson2 at ua.edu> | http://accessibility.ua.edu<http://accessibility.ua.edu/>

From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Lisa Deneen
Sent: Thursday, February 15, 2018 11:31 AM
To: athen-list at mailman13.u.washington.edu
Subject: [Athen] Constant Contact Accessibility

Good morning,

I recently used NVDA with Firefox to test the accessibility of the weekly email that the Dean of Students (DOS) sends to all current students and found his email to be almost completely inaccessible. The DOS uses a program called Constant Contact to send out these emails. I just did a google search for accessibility for this software and found a user blog that says, as of 2014, that it is inaccessible and that the company didn't plan to make any changes. Does anyone out there use Constant Contact on their campus? Have you found a way to make it accessible?

Thanks,
Lisa

Lisa Deneen
Disability Services Coordinator
503-338-2474
https://ccc.appointlet.com/b/lisa-deneen-disability-services

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