[Athen] Dragon freezing

[Place, Vicki]

How do you get notified if Dragon versions are no longer supported?

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Vicki Place

Columbia Basin College
Assistive Technology Center
Program Support Supervisor II

Phone: (509) 542-4428
On-Campus Ext.: 2428
Location:  T422
Mail Stop: MS-T6

Hours:
7:00 am – 4:30 pm; Mon-Thurs
7:00 am- Noon; Friday

California State University, Northridge
Assistive Technology Applications Certificate Program (ATACP)
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From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Leyna Bencomo
Sent: Tuesday, November 20, 2018 7:37 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [Athen] Dragon freezing

CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu<mailto:ishelp at columbiabasin.edu>.
We have recently upgraded our 8 licenses for Dragon to Dragon Professional Individual 15.30.000.006 since Nuance is cutting support for v.13 in January.   Since the upgrade, we are having numerous problems with the software becoming unresponsive and also stopping Word from responding as well. Many times it requires that we actually go into the task manager and stop all the Dragon related processes before we are able to get Word back.  Needless to say, we have to reboot Dragon as well.

We have been in discussion with Nuance who has sent patches and given lists of instructions, none of which have been successful.  The latest upgrade to 15.3 improved the software so that it allowed for almost a page of dictation before “freezing” but of course that isn’t good enough.

We are using Windows 10 and Microsoft 365.

Is anyone having similar problems?

Leyna Bencomo
Assistive Technology Specialist
Office of Information Technology
University of Colorado Colorado Springs
1420 Austin Bluffs Parkway, EPC 215
Colorado Springs, CO 80918
(719) 255-4202 / lbencomo at uccs.edu<mailto:lbencomo at uccs.edu>
http://www.uccs.edu/~it/
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