[Athen] Dragon freezing

[Doug Hayman]

I've gotten the notifications by registering each serial number via Nuance
web page right after doing the installation.

On Tue, Nov 20, 2018 at 9:03 AM Place, Vicki <vplace at columbiabasin.edu>
wrote:


> How do you get notified if Dragon versions are no longer supported?

>

>

>

> =============================

>

> *Vicki Place*

>

>

>

> *Columbia Basin College*

>

> *Assistive Technology Center*

>

> *Program Support Supervisor II*

>

>

>

> Phone: (509) 542-4428

>

> On-Campus Ext.: 2428

>

> Location:  T422

> Mail Stop: MS-T6

>

>

>

> Hours:

>

> 7:00 am – 4:30 pm; Mon-Thurs

>

> 7:00 am- Noon; Friday

>

>

>

> *California State University, Northridge  *

>

> Assistive Technology Applications Certificate Program (ATACP)

>

> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Leyna Bencomo

> *Sent:* Tuesday, November 20, 2018 7:37 AM

> *To:* Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject:* [Athen] Dragon freezing

>

>

>

> *CAUTION:* This email originated outside Columbia Basin College. Do not

> click links or open attachments unless you know the content is safe.

> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu

> .

>

> We have recently upgraded our 8 licenses for Dragon to Dragon Professional

> Individual 15.30.000.006 since Nuance is cutting support for v.13 in

> January.   Since the upgrade, we are having numerous problems with the

> software becoming unresponsive and also stopping Word from responding as

> well. Many times it requires that we actually go into the task manager and

> stop all the Dragon related processes before we are able to get Word back.

> Needless to say, we have to reboot Dragon as well.

>

>

>

> We have been in discussion with Nuance who has sent patches and given

> lists of instructions, none of which have been successful.  The latest

> upgrade to 15.3 improved the software so that it allowed for almost a page

> of dictation before “freezing” but of course that isn’t good enough.

>

>

>

> We are using Windows 10 and Microsoft 365.

>

>

>

> Is anyone having similar problems?

>

>

>

> Leyna Bencomo

>

> Assistive Technology Specialist

>

> Office of Information Technology

>

> *University of Colorado Colorado Springs*

>

> 1420 Austin Bluffs Parkway, EPC 215

>

> Colorado Springs, CO 80918

>

> (719) 255-4202 / lbencomo at uccs.edu

>

> http://www.uccs.edu/~it/

>

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-- 
Doug Hayman <dhayman at u <dhayman at u.washington.edu>w.edu>
Senior Computer Specialist
DO-IT Program (Disabilities, Opportunities, Internetworking, Technology)
UW Technology Services
Box 354842
Seattle, WA 98195
(206) 221-4165
http://www.washington.edu/doit
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