[Athen] Resetting Smart Pens

[Walton, Vicki]

Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently.  It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me.

After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won’t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off.

Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green “Firmware and all the Letter/numbers are (red box).
 [cid:image012.jpg at 01D5A9DF.4C154080]

Another window will pop up and ask if you want to master reset, click Yes.  I also found this step will also set the time right for you if that needs to be changed.

[cid:image013.jpg at 01D5A9DF.4C154080]

The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though.

Now, on some pens, it wanted to me install an update again so I do that too and that is normal.

I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right.


[Visit the CBC Website]<https://www.columbiabasin.edu/>

Vicki Walton (They/Them)
Assistive Technology Center
509.542.4428, or ext. 2428
2600 N. 20th Ave., Pasco, WA 99301
[Follow CBC on Facebook]<https://www.facebook.com/columbiabasincollege> [Follow CBC on Instagram] <https://www.instagram.com/cbcollege>  [Follow CBC on Twitter] <https://www.twitter.com/cbcollege>  [Follow CBC on YouTube] <https://www.youtube.com/columbiabasincollege>  [Follow CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
[We All Soar Together]


From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Robert Spangler
Sent: Tuesday, December 03, 2019 1:10 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [Athen] Resetting Smart Pens

CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu<mailto:ishelp at columbiabasin.edu>.
Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate.

What is the best way to reset an Echo Smart Pen once it is returned by a student?  By this I mean clearing all data and resetting to factory defaults.

Thanks,
Robert


--
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu<mailto:rspangler1 at udayton.edu>
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 13559 bytes
Desc: image001.png
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 646 bytes
Desc: image002.png
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 1013 bytes
Desc: image003.png
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment-0002.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.png
Type: image/png
Size: 882 bytes
Desc: image004.png
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment-0003.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 732 bytes
Desc: image005.png
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image006.png
Type: image/png
Size: 815 bytes
Desc: image006.png
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image007.png
Type: image/png
Size: 3926 bytes
Desc: image007.png
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image012.jpg
Type: image/jpeg
Size: 52472 bytes
Desc: image012.jpg
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image013.jpg
Type: image/jpeg
Size: 12952 bytes
Desc: image013.jpg
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20191203/87d0fb0a/attachment-0001.jpg>