[Athen] Resetting Smart Pens

[Robert Spangler]

Is it necessary to archive it first, though?  We have a statement that
informs students that, upon turning in equipment, it gets wiped, so they're
responsible for archiving themselves.  In fact, the student worker
computers only have the smartpen flash utility installed.  Should this be
OK, or do I have to install Echo Desktop and make archiving the pen the
first step before wiping it with the flash utility?

Robert


On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki <vwalton at columbiabasin.edu>
wrote:


> Oh Robert, I had an extensive email/phone call/ remote assistance to get

> this right recently.  It took some time to get an answer to this problem. I

> finally found the right person at Livescribe and he spent a significant

> amount of time helping me.

>

>

>

> After you archive the pen, you use the *Smartpen Flash Utility* and

> completely clean it off. It only cleans off the pen it does not reset it to

> factory. It is called master reset but it won’t delete anything but the

> contents. I found lots of audio left over on the pen even though I archived

> it after each quarter. So, this now cleans it all off.

>

>

>

> Once you start the utility, and the pen shows up (in blue), use the Ctrl

> key and click on the green “Firmware and all the Letter/numbers are (red

> box).

>

>

>

>

>

> Another window will pop up and ask if you want to master reset, click

> Yes.  I also found this step will also set the time right for you if that

> needs to be changed.

>

>

>

>

>

> The utility application is not updated but the firmware is updated through

> their server so he said it did not have to worry about what utility to use.

> I would say try to find the latest version, though.

>

>

>

> Now, on some pens, it wanted to me install an update again so I do that

> too and that is normal.

>

>

>

> I hope this helps? This has been a problem for us for some time and I am

> so happy I finally found the right person to help me get it right.

>

>

>

>

>

> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>

>

>

> *Vicki Walton (**They/Them**)*

>

> *Assistive Technology Center *509.542.4428, or ext. 2428

> 2600 N. 20th Ave., Pasco, WA 99301

>

> [image: Follow CBC on Facebook]

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>

> [image: We All Soar Together]

>

>

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Robert Spangler

> *Sent:* Tuesday, December 03, 2019 1:10 PM

> *To:* Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject:* [Athen] Resetting Smart Pens

>

>

>

> *CAUTION:* This email originated outside Columbia Basin College. Do not

> click links or open attachments unless you know the content is safe.

> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu

> .

>

> Hello, I found some instructions on the Livescribe web site to do this,

> with a firmware update utility, but they do not seem to be the most

> accurate.

>

>

>

> What is the best way to reset an Echo Smart Pen once it is returned by a

> student?  By this I mean clearing all data and resetting to factory

> defaults.

>

>

>

> Thanks,

>

> Robert

>

>

>

>

> --

>

> Robert Spangler

> Disability Services Technical Support Specialist

> rspangler1 at udayton.edu

> Office of Learning Resources (OLR) - RL 023

> Ryan C. Harris Learning & Teaching Center (LTC)

> University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302

> Phone: 937-229-2066

>

> Fax: 937-229-3270

>

> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)

>

> Web Site: http://go.udayton.edu/learning

> _______________________________________________

> athen-list mailing list

> athen-list at mailman12.u.washington.edu

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>



-- 
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
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