[Athen] Resetting Smart Pens

Walton, Vicki vwalton at columbiabasin.edu
Tue Dec 3 13:50:04 PST 2019


I did do that on few pens but it is time consuming to go thru each recording. After learning about the Flash utility, it does it in one step.

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From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Jay Wilson
Sent: Tuesday, December 03, 2019 1:45 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Resetting Smart Pens

CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu<mailto:ishelp at columbiabasin.edu>.
Hi Ryan,
I have a post-it with the instructions on my desk to erase data from the Echos, because they're not easy to find:
1. Turn on the Echo pen. Plug in headphones (or turn down volume, or do it somewhere where the pen talking won't be disruptive).
2. In a Livescribe notebook, click the pen on the middle of the NAV PLUS symbol (looks like an axis with arrows in 4 directions)
3. After it says "Main Menu," click the down arrow until "Paper Replay"
4. Click the Right arrow on Paper Reply, then Down arrow until "Delete all sessions," then Right arrow to select it.
5. Also, check the paper notebook and remove any pages that the student wrote on.

I wouldn't do a factory reset because you'd need to reset the time and date, and there are very few settings to check.

I do check the volume is set to not mute - as the most frequent trouble-shooting problems we encounter are forgetting to take off the cap and the replay set on mute.

Jay Wilson, M.S.W.
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On Tue, Dec 3, 2019 at 3:13 PM Robert Spangler <rspangler1 at udayton.edu<mailto:rspangler1 at udayton.edu>> wrote:
Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate.

What is the best way to reset an Echo Smart Pen once it is returned by a student? By this I mean clearing all data and resetting to factory defaults.


Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu<mailto:rspangler1 at udayton.edu>
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