[Athen] Resetting Smart Pens

[Robert Spangler]

So when you archive the notebook, you're able to have Echo Desktop save it
as a PDF?  I'm setting up a process for our student workers to do this
since I'm a screen reader user and the app has accessibility issues.


On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki <vwalton at columbiabasin.edu>
wrote:


> Robert,

>

>

>

> Since some of our students want their notes after the quarter is done, we

> use the *Livescribe*/Echo Desktop to extra the notes into a PDF format

> with the audio and then send the notes to the student through Canvas. We do

> not give them the notes from the notebooks as there will be no audio with

> them. We also use this application to archive and save the notes.

>

>

>

> We keep the notes in the archived format and throw the actual notes away

> and reuse the book until it is done. This way we have copy and proof of

> what student had and what quarter/year. Plus, we also have the sheet that

> they signed and agree to the terms of use.   We try to keep thorough

> records.  I rename the notes before archiving them to the students name,

> quarter and year, then I archive them and then I do the flash utility

> cleaning.

>

>

>

> I do not know if not archiving first makes a difference. Before we started

> using the flash utility, I would always archive them as that is how I

> thought they got totally cleaned off. And, since we do all the archiving

> and managing of the pens, we have done that from the beginning.  Since just

> recently, I found out we need to use the flash utility, too, to make sure

> it is totally cleaned off. And, this is what the rep told me to do, first

> archive, then use the flash utility.

>

>

>

>

>

>

>

> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>

>

>

> *Vicki Walton (**They/Them**)*

>

> *Assistive Technology Center *509.542.4428, or ext. 2428

> 2600 N. 20th Ave., Pasco, WA 99301

>

> [image: Follow CBC on Facebook]

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>

> [image: We All Soar Together]

>

>

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Robert Spangler

> *Sent:* Wednesday, December 04, 2019 6:49 AM

> *To:* Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject:* Re: [Athen] Resetting Smart Pens

>

>

>

> *CAUTION:* This email originated outside Columbia Basin College. Do not

> click links or open attachments unless you know the content is safe.

> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu

> .

>

> Is it necessary to archive it first, though?  We have a statement that

> informs students that, upon turning in equipment, it gets wiped, so they're

> responsible for archiving themselves.  In fact, the student worker

> computers only have the smartpen flash utility installed.  Should this be

> OK, or do I have to install Echo Desktop and make archiving the pen the

> first step before wiping it with the flash utility?

>

>

>

> Robert

>

>

>

>

>

> On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki <vwalton at columbiabasin.edu>

> wrote:

>

> Oh Robert, I had an extensive email/phone call/ remote assistance to get

> this right recently.  It took some time to get an answer to this problem. I

> finally found the right person at Livescribe and he spent a significant

> amount of time helping me.

>

>

>

> After you archive the pen, you use the *Smartpen Flash Utility* and

> completely clean it off. It only cleans off the pen it does not reset it to

> factory. It is called master reset but it won’t delete anything but the

> contents. I found lots of audio left over on the pen even though I archived

> it after each quarter. So, this now cleans it all off.

>

>

>

> Once you start the utility, and the pen shows up (in blue), use the Ctrl

> key and click on the green “Firmware and all the Letter/numbers are (red

> box).

>

>

>

>

>

> Another window will pop up and ask if you want to master reset, click

> Yes.  I also found this step will also set the time right for you if that

> needs to be changed.

>

>

>

>

>

> The utility application is not updated but the firmware is updated through

> their server so he said it did not have to worry about what utility to use.

> I would say try to find the latest version, though.

>

>

>

> Now, on some pens, it wanted to me install an update again so I do that

> too and that is normal.

>

>

>

> I hope this helps? This has been a problem for us for some time and I am

> so happy I finally found the right person to help me get it right.

>

>

>

>

>

> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>

>

>

> *Vicki Walton (**They/Them**)*

>

> *Assistive Technology Center *509.542.4428, or ext. 2428

> 2600 N. 20th Ave., Pasco, WA 99301

>

> [image: Follow CBC on Facebook]

> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on

> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on

> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on

> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow

> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>

>

> [image: We All Soar Together]

>

>

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Robert Spangler

> *Sent:* Tuesday, December 03, 2019 1:10 PM

> *To:* Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject:* [Athen] Resetting Smart Pens

>

>

>

> *CAUTION:* This email originated outside Columbia Basin College. Do not

> click links or open attachments unless you know the content is safe.

> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu

> .

>

> Hello, I found some instructions on the Livescribe web site to do this,

> with a firmware update utility, but they do not seem to be the most

> accurate.

>

>

>

> What is the best way to reset an Echo Smart Pen once it is returned by a

> student?  By this I mean clearing all data and resetting to factory

> defaults.

>

>

>

> Thanks,

>

> Robert

>

>

>

>

> --

>

> Robert Spangler

> Disability Services Technical Support Specialist

> rspangler1 at udayton.edu

> Office of Learning Resources (OLR) - RL 023

> Ryan C. Harris Learning & Teaching Center (LTC)

> University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302

> Phone: 937-229-2066

>

> Fax: 937-229-3270

>

> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)

>

> Web Site: http://go.udayton.edu/learning

>

> _______________________________________________

> athen-list mailing list

> athen-list at mailman12.u.washington.edu

> http://mailman12.u.washington.edu/mailman/listinfo/athen-list

>

>

>

>

> --

>

> Robert Spangler

> Disability Services Technical Support Specialist

> rspangler1 at udayton.edu

> Office of Learning Resources (OLR) - RL 023

> Ryan C. Harris Learning & Teaching Center (LTC)

> University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302

> Phone: 937-229-2066

>

> Fax: 937-229-3270

>

> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)

>

> Web Site: http://go.udayton.edu/learning

> _______________________________________________

> athen-list mailing list

> athen-list at mailman12.u.washington.edu

> http://mailman12.u.washington.edu/mailman/listinfo/athen-list

>



-- 
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
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