[Athen] Resetting Smart Pens

[Walton, Vicki]

They are two different things.

Archiving just archives and “somewhat” cleans the pen. (I say somewhat as I learned it does not totally clean the pen) It removes the contents from the pen and you will no longer be able to use the pen in the notebook that created the notes.

[Archived process]

Saving a PDF is another process. And, I do this before I archive to make sure it works before I “clean the pen”. You can probably get the notes to a PDF format when it has been archived but I have not always had success in it completing the process successfully. So I don’t take that chance. And, I only do this if the student wants their notes.
[PDF saving preocess]

Second part of saving as a PDF with audio.
[Second part of the saving as a PDF]

This process then saves the notes into a PDF with the audio attached. This PDF is opened in Adobe Acrobat DC or Acrobat Reader depending on what is on the machine. I have seen student systems where they do not have either so it open in MS Edge and worked just fine.
[PDf after saving from LS desktop]

Now, Livescribe Desktop and Echo Desktop are very different . The screen shot above is from Livescribe desktop.  You can see the audio bar at the bottom. The PDF works just like the pen, where ever you touch the mouse, the audio will start from there.

Echo Desktop has its own player with it (see below) and when you click on it, it takes you to a web browser and you have to import the PDF to play it. We prefer the Livescribe Desktop as it is easier to manage the notes in the PDF. No extra player needed. However, LS Desktop is no longer supported and will not be getting any updates. We are ok with that for now.

[PDF after being saved from Echo Desktop]



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Vicki Walton (They/Them)
Assistive Technology Center
509.542.4428, or ext. 2428
2600 N. 20th Ave., Pasco, WA 99301
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From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Robert Spangler
Sent: Wednesday, December 04, 2019 8:14 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Resetting Smart Pens

CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu<mailto:ishelp at columbiabasin.edu>.
So when you archive the notebook, you're able to have Echo Desktop save it as a PDF?  I'm setting up a process for our student workers to do this since I'm a screen reader user and the app has accessibility issues.


On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki <vwalton at columbiabasin.edu<mailto:vwalton at columbiabasin.edu>> wrote:
Robert,

Since some of our students want their notes after the quarter is done, we use the Livescribe/Echo Desktop to extra the notes into a PDF format with the audio and then send the notes to the student through Canvas. We do not give them the notes from the notebooks as there will be no audio with them. We also use this application to archive and save the notes.

We keep the notes in the archived format and throw the actual notes away and reuse the book until it is done. This way we have copy and proof of what student had and what quarter/year. Plus, we also have the sheet that they signed and agree to the terms of use.   We try to keep thorough records.  I rename the notes before archiving them to the students name, quarter and year, then I archive them and then I do the flash utility cleaning.

I do not know if not archiving first makes a difference. Before we started using the flash utility, I would always archive them as that is how I thought they got totally cleaned off. And, since we do all the archiving and managing of the pens, we have done that from the beginning.  Since just recently, I found out we need to use the flash utility, too, to make sure it is totally cleaned off. And, this is what the rep told me to do, first archive, then use the flash utility.



[Visit the CBC Website]<https://www.columbiabasin.edu/>

Vicki Walton (They/Them)
Assistive Technology Center
509.542.4428, or ext. 2428
2600 N. 20th Ave., Pasco, WA 99301
[Follow CBC on Facebook]<https://www.facebook.com/columbiabasincollege> [Follow CBC on Instagram] <https://www.instagram.com/cbcollege>  [Follow CBC on Twitter] <https://www.twitter.com/cbcollege>  [Follow CBC on YouTube] <https://www.youtube.com/columbiabasincollege>  [Follow CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
[We All Soar Together]


From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Robert Spangler
Sent: Wednesday, December 04, 2019 6:49 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: Re: [Athen] Resetting Smart Pens

CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu<mailto:ishelp at columbiabasin.edu>.
Is it necessary to archive it first, though?  We have a statement that informs students that, upon turning in equipment, it gets wiped, so they're responsible for archiving themselves.  In fact, the student worker computers only have the smartpen flash utility installed.  Should this be OK, or do I have to install Echo Desktop and make archiving the pen the first step before wiping it with the flash utility?

Robert


On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki <vwalton at columbiabasin.edu<mailto:vwalton at columbiabasin.edu>> wrote:
Oh Robert, I had an extensive email/phone call/ remote assistance to get this right recently.  It took some time to get an answer to this problem. I finally found the right person at Livescribe and he spent a significant amount of time helping me.

After you archive the pen, you use the Smartpen Flash Utility and completely clean it off. It only cleans off the pen it does not reset it to factory. It is called master reset but it won’t delete anything but the contents. I found lots of audio left over on the pen even though I archived it after each quarter. So, this now cleans it all off.

Once you start the utility, and the pen shows up (in blue), use the Ctrl key and click on the green “Firmware and all the Letter/numbers are (red box).
 [cid:image026.jpg at 01D5AA80.F235DE10]

Another window will pop up and ask if you want to master reset, click Yes.  I also found this step will also set the time right for you if that needs to be changed.

[cid:image027.jpg at 01D5AA80.F235DE10]

The utility application is not updated but the firmware is updated through their server so he said it did not have to worry about what utility to use. I would say try to find the latest version, though.

Now, on some pens, it wanted to me install an update again so I do that too and that is normal.

I hope this helps? This has been a problem for us for some time and I am so happy I finally found the right person to help me get it right.


[Visit the CBC Website]<https://www.columbiabasin.edu/>

Vicki Walton (They/Them)
Assistive Technology Center
509.542.4428, or ext. 2428
2600 N. 20th Ave., Pasco, WA 99301
[Follow CBC on Facebook]<https://www.facebook.com/columbiabasincollege> [Follow CBC on Instagram] <https://www.instagram.com/cbcollege>  [Follow CBC on Twitter] <https://www.twitter.com/cbcollege>  [Follow CBC on YouTube] <https://www.youtube.com/columbiabasincollege>  [Follow CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
[We All Soar Together]


From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Robert Spangler
Sent: Tuesday, December 03, 2019 1:10 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [Athen] Resetting Smart Pens

CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu<mailto:ishelp at columbiabasin.edu>.
Hello, I found some instructions on the Livescribe web site to do this, with a firmware update utility, but they do not seem to be the most accurate.

What is the best way to reset an Echo Smart Pen once it is returned by a student?  By this I mean clearing all data and resetting to factory defaults.

Thanks,
Robert


--
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu<mailto:rspangler1 at udayton.edu>
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
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--
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu<mailto:rspangler1 at udayton.edu>
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
_______________________________________________
athen-list mailing list
athen-list at mailman12.u.washington.edu<mailto:athen-list at mailman12.u.washington.edu>
http://mailman12.u.washington.edu/mailman/listinfo/athen-list


--
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu<mailto:rspangler1 at udayton.edu>
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
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