[Athen] Resetting Smart Pens

Auston Stamm abs13 at stmarys-ca.edu
Wed Dec 4 09:13:17 PST 2019


Thank you for the info about the Smartpen Flash Utility. Previously, I have
been clearing each of the Smartpens. I archive all the notebooks/audio
content. I then click on the Reset option in Echo Desktop to clear the
profile from the smartpen. I think the Smartpen Flash Utility should be
faster than doing this manually.

*---------------------*
*Auston Stamm*
*he / him / his*
Coordinator Accessibility & Assistive Technology
Student Disability Services
Occupational Therapist Registered/Licensed

Saint Mary's College of California
1928 St. Mary's Road
P.O. Box 3326
Moraga, CA 94575-3260

Filippi Academic Hall, Suite 190
Office: (925) 631-5071
Email: abs13 at stmarys-ca.edu


On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler <rspangler1 at udayton.edu>
wrote:


> So when you archive the notebook, you're able to have Echo Desktop save it

> as a PDF? I'm setting up a process for our student workers to do this

> since I'm a screen reader user and the app has accessibility issues.

>

>

> On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki <vwalton at columbiabasin.edu>

> wrote:

>

>> Robert,

>>

>>

>>

>> Since some of our students want their notes after the quarter is done, we

>> use the *Livescribe*/Echo Desktop to extra the notes into a PDF format

>> with the audio and then send the notes to the student through Canvas. We do

>> not give them the notes from the notebooks as there will be no audio with

>> them. We also use this application to archive and save the notes.

>>

>>

>>

>> We keep the notes in the archived format and throw the actual notes away

>> and reuse the book until it is done. This way we have copy and proof of

>> what student had and what quarter/year. Plus, we also have the sheet that

>> they signed and agree to the terms of use. We try to keep thorough

>> records. I rename the notes before archiving them to the students name,

>> quarter and year, then I archive them and then I do the flash utility

>> cleaning.

>>

>>

>>

>> I do not know if not archiving first makes a difference. Before we

>> started using the flash utility, I would always archive them as that is how

>> I thought they got totally cleaned off. And, since we do all the archiving

>> and managing of the pens, we have done that from the beginning. Since just

>> recently, I found out we need to use the flash utility, too, to make sure

>> it is totally cleaned off. And, this is what the rep told me to do, first

>> archive, then use the flash utility.

>>

>>

>>

>>

>>

>>

>>

>> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>

>>

>>

>> *Vicki Walton (**They/Them**)*

>>

>> *Assistive Technology Center *509.542.4428, or ext. 2428

>> 2600 N. 20th Ave., Pasco, WA 99301

>>

>> [image: Follow CBC on Facebook]

>> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on

>> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on

>> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on

>> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow

>> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>

>>

>> [image: We All Soar Together]

>>

>>

>>

>>

>>

>> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

>> Behalf Of *Robert Spangler

>> *Sent:* Wednesday, December 04, 2019 6:49 AM

>> *To:* Access Technology Higher Education Network <

>> athen-list at u.washington.edu>

>> *Subject:* Re: [Athen] Resetting Smart Pens

>>

>>

>>

>> *CAUTION:* This email originated outside Columbia Basin College. Do not

>> click links or open attachments unless you know the content is safe.

>> Questions? Call the IS Helpdesk at x2353 or email

>> ishelp at columbiabasin.edu.

>>

>> Is it necessary to archive it first, though? We have a statement that

>> informs students that, upon turning in equipment, it gets wiped, so they're

>> responsible for archiving themselves. In fact, the student worker

>> computers only have the smartpen flash utility installed. Should this be

>> OK, or do I have to install Echo Desktop and make archiving the pen the

>> first step before wiping it with the flash utility?

>>

>>

>>

>> Robert

>>

>>

>>

>>

>>

>> On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki <vwalton at columbiabasin.edu>

>> wrote:

>>

>> Oh Robert, I had an extensive email/phone call/ remote assistance to get

>> this right recently. It took some time to get an answer to this problem. I

>> finally found the right person at Livescribe and he spent a significant

>> amount of time helping me.

>>

>>

>>

>> After you archive the pen, you use the *Smartpen Flash Utility* and

>> completely clean it off. It only cleans off the pen it does not reset it to

>> factory. It is called master reset but it won’t delete anything but the

>> contents. I found lots of audio left over on the pen even though I archived

>> it after each quarter. So, this now cleans it all off.

>>

>>

>>

>> Once you start the utility, and the pen shows up (in blue), use the Ctrl

>> key and click on the green “Firmware and all the Letter/numbers are (red

>> box).

>>

>>

>>

>>

>>

>> Another window will pop up and ask if you want to master reset, click

>> Yes. I also found this step will also set the time right for you if that

>> needs to be changed.

>>

>>

>>

>>

>>

>> The utility application is not updated but the firmware is updated

>> through their server so he said it did not have to worry about what utility

>> to use. I would say try to find the latest version, though.

>>

>>

>>

>> Now, on some pens, it wanted to me install an update again so I do that

>> too and that is normal.

>>

>>

>>

>> I hope this helps? This has been a problem for us for some time and I am

>> so happy I finally found the right person to help me get it right.

>>

>>

>>

>>

>>

>> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>

>>

>>

>> *Vicki Walton (**They/Them**)*

>>

>> *Assistive Technology Center *509.542.4428, or ext. 2428

>> 2600 N. 20th Ave., Pasco, WA 99301

>>

>> [image: Follow CBC on Facebook]

>> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on

>> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on

>> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on

>> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow

>> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>

>>

>> [image: We All Soar Together]

>>

>>

>>

>>

>>

>> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

>> Behalf Of *Robert Spangler

>> *Sent:* Tuesday, December 03, 2019 1:10 PM

>> *To:* Access Technology Higher Education Network <

>> athen-list at u.washington.edu>

>> *Subject:* [Athen] Resetting Smart Pens

>>

>>

>>

>> *CAUTION:* This email originated outside Columbia Basin College. Do not

>> click links or open attachments unless you know the content is safe.

>> Questions? Call the IS Helpdesk at x2353 or email

>> ishelp at columbiabasin.edu.

>>

>> Hello, I found some instructions on the Livescribe web site to do this,

>> with a firmware update utility, but they do not seem to be the most

>> accurate.

>>

>>

>>

>> What is the best way to reset an Echo Smart Pen once it is returned by a

>> student? By this I mean clearing all data and resetting to factory

>> defaults.

>>

>>

>>

>> Thanks,

>>

>> Robert

>>

>>

>>

>>

>> --

>>

>> Robert Spangler

>> Disability Services Technical Support Specialist

>> rspangler1 at udayton.edu

>> Office of Learning Resources (OLR) - RL 023

>> Ryan C. Harris Learning & Teaching Center (LTC)

>> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302

>> Phone: 937-229-2066

>>

>> Fax: 937-229-3270

>>

>> Ohio Relay: 711 (available for individuals who are deaf or hard of

>> hearing)

>>

>> Web Site: http://go.udayton.edu/learning

>>

>> _______________________________________________

>> athen-list mailing list

>> athen-list at mailman12.u.washington.edu

>> http://mailman12.u.washington.edu/mailman/listinfo/athen-list

>>

>>

>>

>>

>> --

>>

>> Robert Spangler

>> Disability Services Technical Support Specialist

>> rspangler1 at udayton.edu

>> Office of Learning Resources (OLR) - RL 023

>> Ryan C. Harris Learning & Teaching Center (LTC)

>> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302

>> Phone: 937-229-2066

>>

>> Fax: 937-229-3270

>>

>> Ohio Relay: 711 (available for individuals who are deaf or hard of

>> hearing)

>>

>> Web Site: http://go.udayton.edu/learning

>> _______________________________________________

>> athen-list mailing list

>> athen-list at mailman12.u.washington.edu

>> http://mailman12.u.washington.edu/mailman/listinfo/athen-list

>>

>

>

> --

> Robert Spangler

> Disability Services Technical Support Specialist

> rspangler1 at udayton.edu

> Office of Learning Resources (OLR) - RL 023

> Ryan C. Harris Learning & Teaching Center (LTC)

> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302

> Phone: 937-229-2066

> Fax: 937-229-3270

> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)

> Web Site: http://go.udayton.edu/learning

>

> _______________________________________________

> athen-list mailing list

> athen-list at mailman12.u.washington.edu

> http://mailman12.u.washington.edu/mailman/listinfo/athen-list

>

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